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Conducting a root cause analysis helps teams to achieve a deep, context-sensitive understanding of the problem(s) they have identified. Information for the analysis should come from many sources and from many different people.
Teams can keep track of their hunches about the causes of the problem they are working to solve on a fishbone (AKA cause-and-effect) diagram. The tool helps map the complexity involved in how the problem manifests, illustrates the inter-relationships among potential causes, and points teams to primary - or potentially high-return - causes.
This video tutorial will help your team to understand how to use Fishbone Diagrams to conduct basic root cause analyses
QIToolkit_CauseandEffectDiagram.pdfThe Institute for Healthcare Improvement's Cause and Effect Diagram template can help to organize your root-cause analysis.
Alternately, Canva's Fishbone Diagram Generator - linked below - can generate online cause and effect diagrams for your use.
The "5 Whys Protocol" can serve as a useful alternative or companion to the Fishbone Diagram - particularly as teams dive deeply into understand each causal factor related to their problem of practice. The video tutorial and template provided in this section can help teams as they explore causal factors through the "5 Whys".
5_Whys_Worksheet.pdfPage updated
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