ALL Checklists need to be completed in Paycom, no exceptions. The below items are intended as guides to assist in proper completion.

The training checklists are built in a tiered style; meaning that all new hires should begin their training checklist with the Front Desk Team Member checklist. Once they have that foundational knowledge, they will move to the next checklist. The knowledge requirements compound as you move up positions. 

⬆️If using the guides above, don't forget to include their completion in Paycom! ⬆️

How To Troubleshoot Checklists Completion Errors in Paycom:

Are you struggling to complete a video or quiz in one of the training checklists?                 If so, follow these steps below:

Paycom has seen a number of "forced exits" which can cause the learning to not track progress information. When the learner takes the course on a mobile device, ensure that they are fully closing the learning down to ensure it is triggering the unloading event. 

Here are different ways to approach the correct completion in Paycom:

Taking eLearning on Mobile Devices

• The most common cause of this issue is that employees are not closing out of the learning completely on their mobile device before returning to the Paycom app. It is best practice for employees to always exit eLearning content using the functions presented inside the training, such as Exit or Quit options/links.

• Once the content window has closed out, employees also need to close the initial browser window that launched the content. This initial browser window typically displays a message like, "The content has ended. You may close this window."

• Since there is not a specific button to close this window, the employee must close it using the controls specific to the mobile browser.

To close a tab in mobile Chrome:

1.       Tap the square tab icon () in the top right, which typically displays the number of open tabs as a value inside the square.

2.       All open tabs display.

3.       Tap the X in the top right corner of the tab to close it.

To close a tab in mobile Safari:

1.       Tap the tab icon () in the bottom right.

2.       All open tabs display.

3.       Tap the X in the top right corner of the tab to close it.

• Closing out of the content window with the in-learning Exit or Quit option and closing out of the launch window fully helps ensure the learning captures the employee's progress correctly. If the employee closes the eLearning content manually or doesn't close the content window or launch window at all, they run the risk of the content not recording their progress.

Content-Specific Causes

• The employee has not successfully passed one or more graded assessments.

• The employee may have finished the assessment(s) in the course and been allowed to exit, but the content will not be marked as completed if the employee did not get a passing grade. The employee will need to pass any graded assessments in the learning content in order to receive completion credit for the course.

• The employee has not viewed all the material in the eLearning content.

• eLearning content regularly requires employees to view all content/slides in the course. If the employee has not done so, the course will not be marked as completed.

Technical Causes

• The employee's device has a weak or intermittent internet connection.

• If the device the employee is using to take the eLearning content does not have a stable internet connection, it is possible the course was not able to communicate completion or progress to Paycom Learning. Even a brief interruption in communication between Paycom Learning and the course content can result in the employee's progress not being recorded.

Device issues prevented the eLearning content from being able to report to Paycom Learning.

If the device on which the employee is taking the content freezes, loses power or experiences other technical difficulties, the eLearning content could be prevented from communicating the employee's progress to Paycom Learning. If such a situation occurs, it is best to exit the eLearning content window immediately, if possible. This will provide the best chance for the content to communicate the employee's current progress to Paycom Learning. The employee can then relaunch the content and continue with the material.

Training Guides + Knowledge Checks

The following is a 30 Day Knowledge Check that is the final piece of onboarding a new team member. If 100% is not achieved, please review with the team member to make sure they are comfortable and informed with the correct response[s]. The second copy is the key - correct answers are highlighted in bold.