Info Call Script (updated 10.27.2024)
Tour Scripts
Updated tour script for re-equipped or new clubs with the new equipment mix:
For mobility & stretching: https://planetfitness.my.site.com/frm3/s/article/Equipment-Pilot-Mobility
For functional: https://planetfitness.my.site.com/frm3/s/article/Functional-Pilot
Tour Flash Cards
Additional Tour Resources
Welcome Calls
Closing Resources
Rate Presentation Scripts (updated 7.2024)
TWO-TIER
THREE-TIER
Prorate & Annual Fee Resources (updated 07.2024)
For months with 31 days
For months with 30 days
Annual Fee Schedule
Red Screens, RFC & Billing Resources
This guide breaks down Red Screen alerts, what they mean, and how to talk with members to address them. Use this for training and role playing with the practice of managing Red Screens.
This guide breaks down common terms that display when reading invoices, what they mean, and action items for how to address them. Use this for training and role playing with the practice of managing the billing process.
This guide reviews the procedural steps associated with club account billing. Questions around this process should be escalated to your District or Region Manager.
MetaBank
Green Dot
CashApp / Sutton Bank
Venmo
PayPal
AmEx Centurion
Chime
Unemployment Account
This guide reviews RFC management "why & how" while also outlining behaviors and actions that will help to reduce the amount of monthly RFC accounts.
Downgrade SOP
Updated 06.25
$15 LATE FEE UPDATE
Day Fee SOP (Updated 01.2025)
Waive Balance Policy
Charge Backs Procedure
FREEZE policy & Cancel Scripts