At Parents Beyond Breakup, our Helpline is all about connecting with peers who truly get it. We’re often the first responders for a dad, mum, or grandparent in distress, stepping in when other services can’t relate. Why? Because our operators have walked the same path, offering a listening ear with zero judgment!
We take calls from dads, mums, grandparents, family members, even health practitioners helping a parent in distress. We listen with heart, drawing on our own lived experience to untangle their challenges. Sometimes there’s no fix, just a need to be heard. We’re that understanding ear, helping them feel seen and supported.
Our Helpline is a free, confidential, non-judgmental space to feel heard. We share referrals to other support services and often invite callers to our peer support groups - that’s where the real magic happens! We’re not counsellors or legal advisors, and we don’t fix problems, but we listen like only peers can because we’ve been there too.
Callers often call back to check in, and we love that! We also offer this service to our own team, ensuring everyone has a safe space. The Helpline takes calls others can’t, providing that special peer support ear that makes all the difference. Join us in being part of the back bone support service of parents beyond breakup!
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Both Basic and Senior Operator Training have unique online Tests and Certificates at the end of their respective Modules.
(please complete these within the first month)
Here's some quick reference guides and self-paced training: