Facilitators must be lived experience peers - meaning you have personally navigated adversarial family separation (e.g. through family court proceedings, custody disputes, or similar high-conflict situations) as a dad, mum, grandparent, or "veteran parent".

In this role, you will set up and lead supportive peer groups, either online or in-person, specifically for demographics we support:

• Dads facing separation and family challenges

• Mums facing separation and family challenges

• Grandparents affected by family breakdown (often through their children, preventing contact with their grandchildren)

• Veteran parents (experiencing especially complex challenges where their personal distress needs highest confidentiality requirements)

These groups provide a safe, understanding space where participants can share experiences, gain practical insights, reduce isolation, and build resilience - guided by someone who truly "gets it" because they've been through it themselves.

Why this role matters so deeply:

Each group we facilitate is estimated to help prevent 5–8 suicides per year, based on consistent feedback from our regular client surveys and participant outcomes. While you may not always hear it directly from those attending (due to the private nature of such struggles), your leadership creates a lifeline for parents in profound distress - often at their most vulnerable point.

This is meaningful, evidence-informed peer work that saves lives, one group at a time. If you've walked this painful path and want to turn your experience into a force for healing and prevention, this could be an incredibly rewarding way to give back.

The mentor role is open only to lived experience peers.

Work locally and/or online in your region, providing one-to-one support to peers who share similar lived experiences.

This role is similar to that of a group facilitator but focuses exclusively on individual support - you do not lead or run groups. It serves as an accessible entry point for trained facilitators in a local community, especially in the early stages when awareness is still building and group sessions may not yet be viable.

You might connect with only a small number of people each year, but your consistent, compassionate presence can be life-changing. For some individuals in crisis or desperate need, your support will be absolutely critical - offering hope, practical guidance, and a genuine sense of being understood.

Many mentors in this role are also trained as online group facilitators, enabling them to step in as backup when regular group facilitators are unavailable.

This position emphasises quality over quantity: meaningful, personalised connections that help peers navigate challenges, build resilience, and move toward recovery on their own terms.

The helpline operator role is only open to lived-experience peers. 

Provide compassionate, one-to-one support via our telephone helpline to individuals in distress - often at moments of acute crisis.

This is one of our most emotionally demanding roles. 

You'll speak with highly distressed callers, one after another, listening deeply, offering empathy, de-escalating intense situations, and helping them find a path forward. 

The intensity of back-to-back calls requires strong emotional resilience.

To protect volunteer well-being, shifts are intentionally limited - typically 2–4 hours per week (or as agreed based on your capacity and our guidelines). This structure allows you to stay effective and sustainable while making a real difference.

The rewards are often profound and immediate: you'll directly "talk someone down" from the edge, help them feel heard and less alone, and witness moments of hope restored. 

Many volunteers describe this as one of the most meaningful and fulfilling roles available - knowing your voice and presence can be the turning point that saves a life or prevents irreversible harm.

We provide thorough training, ongoing supervision, debriefing, and self-care resources to equip and support you every step of the way. 

If you're ready to offer genuine, non-judgmental listening when it matters most, this role lets you turn compassion into life-changing impact - one call at a time.

This role is open to anyone, regardless of age, sex or experience.

Help raise awareness of Parents Beyond Breakup (PBB) services in your local area or a high-priority region across Australia - connecting separated parents in distress with free, confidential, peer-led support that can prevent tragedy and keep families connected.

This flexible volunteer role focuses on outreach to let more mums, dads, and grandparents know help is available (e.g. our National Helpline on 1300 853 43, online/in-person groups like Dads in Distress, Mums in Distress, and Grandparents in Distress).

How you can contribute (choose what suits you):

• In-person locally - Put up posters in community spots (libraries, GPs, community centres, men's sheds, family services), hand out leaflets at events, chat with people at markets/fairs, or table at relevant gatherings.

• Online outreach - Post/share on social media, local Facebook groups, forums, or targeted online communities (for your area or a high-need region we're prioritizing nationwide).

• Hybrid or remote - Combine both, or focus fully online if preferred, perfect for reaching underserved or remote areas.

Key benefits of this role:

• Extremely flexible: Commit as little as 1 hour per month or as many hours per week as you want - do it when it fits your schedule (evenings, weekends, anytime).

• Low-pressure entry point: No fixed shifts, no one-to-one crisis work - just proactive, positive awareness-raising.

• High impact: Every poster seen, leaflet handed out, or post shared can be the lifeline that connects someone in suicidal distress to peer support - potentially preventing suicides (as our surveys show groups alone help avert 5–8 per year each).

• Builds community: You're helping reduce isolation for separating parents, one conversation or share at a time.

This is an empowering way to give back using your time and passion - no prior experience needed, just a desire to get the word out about a service that saves lives and supports families through the toughest times. We provide materials (posters, flyers, digital assets), guidance, and appreciation for every effort.

If you're ready to help more parents in distress find the support they desperately need, this role is a perfect, rewarding fit - flexible, meaningful, and directly tied to suicide prevention.