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Thank you for choosing Owen’s Landscaping. This page provides a high-level overview of how we work, what you can expect as a customer, and the standards we follow to ensure professional and reliable service.
How We Work
Our service model is built around clear scheduling, consistent quality, and reliable customer support.
Service Booking
Book online, by phone, or through a service estimate.
Appointments include a defined date and service window.
Most customers do not need to be home if access is available.
Scheduling & Routes
Residential routes are grouped by service type and location.
Priority scheduling is given to:
recurring weekly or bi-weekly mowing
seasonal contract customers
commercial accounts
Weather-related delays are handled at no cost.
Service Process
Typical visit steps include:
Crew arrival and property assessment
Service execution
Blowing debris and cleanup
Final inspection
Completion notification
For landscaping projects and commercial accounts, onsite supervisors may assist.
Invoicing & Payments
Invoices are issued after service unless prepaid.
Online payment and autopay are available.
Billing transparency is guaranteed.
Service Quality Guarantee
We stand behind the work we perform.
Our Commitment
For core services such as mowing, cleanup, mulching, and snow removal, we guarantee:
work performed as listed in your booking or estimate
professional equipment and techniques
clean and thorough finishing
safety and property protection
If the service does not meet expectations, we offer:
re-service at no cost or a service credit when re-service is not feasible
What’s Required
To ensure quality, customers should:
provide access to service areas
secure pets
notify us of obstacles or hazards
communicate special requests in advance
Exclusions
Guarantee does not cover:
weather-related outcomes
access restrictions
services not originally requested or quoted
property conditions outside our control
Communication Expectations
We aim to keep communication clear, timely, and proactive.
How We Communicate
Customers may receive:
booking confirmation
reminder notifications
service completion alerts
issue or access notifications
storm or weather delay updates
Communication channels include:
email
SMS/text
phone (for escalations or complex issues)
When You Should Contact Us
We ask customers to notify us promptly if:
access (gate/pet) changes
you need to reschedule or cancel
you have a service concern
special instructions are required
Response Times
Typical response windows:
Standard support: 1 business day
Urgent issues (snow or storm): same day
Damage claims: 72-hour review
Professional Conduct
Our crews and support staff will:
communicate respectfully
document issues accurately
escalate if needed
prioritize safety and property protection
Before Your First Service
To ensure a smooth start:
unlock gates or provide access codes
secure pets
clear major obstacles
add service notes in your booking
review cancellation and weather policies as needed
Common Questions
“Do I need to be home?”
Not if access is available.
“What if I’m not satisfied?”
Contact support. Re-service or a service credit may be issued.
“How will I know when the crew is done?”
A completion notification is typically sent by email or text.
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