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Owen’s Landscaping offers several ways to reach our support team. You may contact us by phone using our general support line for standard inquiries or our emergency storm line for urgent needs during weather events. For non-urgent questions or when sending documents or photos, you can email us at custsupport@owenslandscaping.org. Live chat is available through both our website and mobile app for quick, real-time assistance.
Our website and mobile app also allow you to track services, request appointments, view and pay invoices, update property details, and submit support requests. Customers can use our ticket and messaging system through the customer portal to submit issues, track progress, upload photos, and communicate with our team throughout the resolution process.
We are available for regular support Monday through Friday from 8:00 AM to 6:00 PM and on Saturday from 9:00 AM to 3:00 PM. During snow and major storm events, our emergency line operates 24 hours a day and seven days a week.
We aim to answer phone calls within three rings and reply to emails within four hours. Live chat messages are typically answered within two minutes. Complaints and claims are reviewed and responded to within forty-eight hours. Billing inquiries are addressed within three business days.
Our goal is to provide prompt, reliable, and professional communication so customers receive assistance quickly and know what to expect when they contact us.
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