Embedded Files
This page explains how billing works at Owen’s Landscaping, how to submit payments, manage invoices, and request assistance for disputes or refunds. Our goal is to ensure clear, transparent billing for every residential and commercial customer.
Accepted Payment Methods
We accept the following payment types:
Credit & Debit Cards (Visa, Mastercard, Discover, AMEX)
ACH Bank Transfers
Apple Pay & Google Pay (where supported)
Stripe Payment Links (for digital invoices)
Checks (for commercial/gov contracts only)
Online customer portal payments
Cash is not accepted for safety and accounting purposes unless specifically arranged in advance.
Stripe Portal Instructions
You may access your account through the Owen’s Landscaping Stripe Customer Portal to:
View current and past invoices.
Pay outstanding balances.
Update payment methods.
Download receipts.
Enable autopay.
To access:
Click the portal link on your invoice email, or
Use the Pay Invoice button in the Self-Service Tools section.
A secure login code may be sent to your email or phone for identity verification.
Invoice Breakdown
Every invoice includes:
Service date(s)
Service description & quantity (ex: lawn mowing, trimming)
Property location
Subtotal
Tax (when applicable)
Discounts or promo codes applied
Total due
Payment due date
Commercial clients may also receive itemized labor and materials.
Auto-Billing Setup
Customers may enable automatic billing for:
Weekly or bi-weekly mowing
Seasonal maintenance plans
Annual service agreements
Autopay can be enabled through:
Invoice payment link
You may cancel autopay at any time. Changes take effect on the next billing cycle.
Refund & Dispute Process
To request a refund or dispute:
Contact the billing department within 7 days of the charge.
Provide the invoice number and reason.
Our team will review and respond within 72 hours.
Refunds may be issued when:
Services were not performed
Duplicate billing occurred
An error was made on our behalf
Disputes involving service quality may be routed through customer support for resolution.
Late Payment Policy
Invoices are due within 10 days unless otherwise stated.
A late fee may apply after the due date.
Accounts more than 30 days overdue may be paused until payment is received.
Recurring customers risk losing priority scheduling during delinquency.
We always notify customers before applying fees or service holds.
Tax Exemption for Commercial & Government
Commercial, government, and non-profit clients may request tax exemption.
Requirements:
Valid tax exemption certificate
Matching business or agency name
Signed agreement, if needed
Submit documents via:
Email
Stripe portal file upload (where supported)
Once approved, tax will no longer be applied to future invoices.
Self-Service Tools
Common Questions
“How do I pay my invoice?”
Use the invoice link sent to your email, or log in to the Stripe portal. Payments may be made by card, ACH, or digital wallet.
“I was double charged.”
Notify billing immediately. We will investigate and issue a refund or credit if a duplicate charge occurred.
“How do I request a refund?”
Submit a support request with your invoice number and reason. The billing team will respond within 72 hours.
Report abuse