Getting Started

Welcome to Owen’s Landscaping. Whether you are a first-time customer or transitioning from another provider, this page explains how onboarding works, what to expect during your first service, and how to prepare for future appointments.

New Customer Onboarding

Our onboarding process is designed to be simple and transparent.

Step 1 — Select Your Service

Choose from:

• Weekly mowing

• Seasonal cleanup

• Landscaping projects

• Snow removal

• Fertilization & treatment plans

You may book online, request an estimate, or call support.

Step 2 — Provide Property Details

We will request:

• property address

• gated or fenced areas

• lawn size (if known)

• pet notes

• special instructions (access codes, obstacles, etc.)

This ensures accurate routing and pricing.

Step 3 — Receive Confirmation

After booking, you will receive:

• appointment date

• service window

• optional reminders (email/text)

• portal access link

Commercial clients may receive a service agreement if applicable.

Step 4 — Initial Site Visit or Estimate

Depending on service type, we may:

• conduct an on-site estimate

• confirm property layout

• review expectations and service notes

Estimates are free unless otherwise specified for specialized work.

Step 5 — Set Up Optional Self-Service Tools

• online booking portal

• autopay

• appointment reminders

• service issue tracker

• customer support center access

These tools let you manage your services at any time.

What to Expect During Service

Our crews follow a standardized process to ensure quality and professionalism.

Arrival Window

• Arrival occurs within the scheduled time window.

• You do not need to be home if access is available.

• Crews may contact you if clarification is needed.

Property Access

Before service, please:

• unlock gates

• secure pets

• clear major debris or vehicles

We will not enter yards with unsecured dogs or blocked access.

Service Execution

Typical service flow:

• crew arrival and property walkthrough

• mowing, trimming, edging (where applicable)

• cleanup and blowing of walkways/driveways

• final quality check

• departure notification

For landscaping projects, additional steps may include:

• materials delivery

• staging

• on-site supervisor coordination

Communication

You may receive:

• start or completion notification

• photos of completed service

• notes on access or property conditions

Commercial routes may include logs or work orders.

After Service

You can expect:

• invoice or payment confirmation

• opportunity to provide feedback

• next service date (for recurring customers)

If something is not as expected, our service issue and re-service policy applies.

Tips for a Smooth First Service

• Add clear access notes in your booking.

• Confirm gate codes if applicable.

• Provide pet details.

• Inform us of obstacles (sprinklers, garden beds, toys).

• Mark underground hazards if needed.

Self-Service Tools

Links you can place in the customer portal:

• Book your first service

• Request an on-site estimate

• Set up reminders

• Update gate/pet notes

• View service FAQs

Common Questions

“Do I have to be home?”
No. As long as access is available and pets are secured.

“How long does a mowing visit take?”
Most standard residential lots take 20–45 minutes depending on size.

“Can I request the same crew each week?”
We prioritize crew consistency for recurring customers but cannot guarantee it.

“What if I need to cancel or reschedule?”
You may do so using the booking portal or contacting support. Cancellation policies apply.