Service & Booking Support

This page will guide you through scheduling, managing, and understanding your service appointments with Owen’s Landscaping. Whether you are booking your first estimate or adjusting a weekly mowing visit, this is your resource for clear instructions and policies.

How to Book a Service

Customers can schedule services in three ways:

1. Online Booking Portal (Preferred)

   • Select your service type (mowing, trimming, cleanup, etc.).

   • Choose your preferred day and time.

   • Enter property details.

   • Confirm and submit your booking.

2. Request an On-Site Estimate

   • Use the estimate form to share address and service needs.

   • We will contact you with a recommended appointment time.

3. Phone or Email Scheduling

   • Contact our support center for assisted booking.

A confirmation email or text will be sent after your appointment is scheduled.

Appointment Scheduling Walkthrough

Once you select a date and time:

1. Enter your property address.

2. Specify service details and add notes if needed.

3. Review your estimated service window.

4. Submit and wait for confirmation.

5. Add your appointment reminder preferences (email or SMS).

On-Site Estimate Policy

• Estimates are free unless specified for specialty work.

• Standard estimates take 10–25 minutes.

• Property access must be available (front yard access is fine).

• Larger or commercial sites may require advanced scheduling.

• All estimates are valid for 14 days unless otherwise noted.

Rescheduling and Cancellation

We understand schedules change.

• Appointments can be rescheduled up to 24 hours in advance.

• Cancellations within 24 hours may incur a late cancellation fee.

• Weather-related changes are rescheduled at no charge.

• You may reschedule using:

  • Online booking link

  • Email or text reminder link

  • Customer support

Priority Scheduling Rules

Priority scheduling applies to:

• Weekly and bi-weekly recurring mowing customers

• Annual maintenance plan customers

• Customers with multi-service bundles (ex: mowing + trimming + cleanup)

During peak seasons, priority customers receive:

• First booking access

• Shorter wait times

• Flexible rescheduling options

Weather-Related Policies

Certain weather conditions require route changes or rescheduling to ensure safety and service quality.

Rain
Short delays or next-day reschedules may occur.

Snow/Storms
Snow removal services may take precedence over other appointments.

Extreme heat or lightning
Services may be paused or moved to the next available time slot.

Customers will receive alerts via email or SMS if weather affects scheduling.

Self-Service Links

• Online Booking Portal

• Service Areas

Common Questions

“How do I schedule weekly mowing?”
You can select weekly mowing through the online booking portal or contact support. Weekly mowing customers receive priority scheduling.

“Can I reschedule a visit?”
Yes. Visits can be rescheduled through your confirmation email or the support center. Please reschedule at least 24 hours in advance.

“Is there a cancellation fee?”
Bookings cancelled within 24 hours of the appointment time may be charged a late cancellation fee. Weather-related cancellations do not incur fees.