Weather Delays

Weather plays a major role in landscaping and snow operations. This page explains how we manage delays, how you’ll be notified, and what to expect if weather impacts your scheduled service.

Why Weather Delays Occur

Delays may be required when conditions affect:

• Safety of crew and equipment

• Quality of service outcomes

• Property conditions (wet grass, ice, flooding)

• Township or roadway restrictions

• State of emergency declarations

We prioritize safe and high-quality service over rushing through unsafe weather.

Weather Types That May Cause Delays

Rain & Wet Conditions

• Mowing may be postponed to avoid lawn damage or ruts.

• Rescheduling typically occurs within 24–48 hours.

Thunderstorms & Lightning

• Immediate pause or cancelation for crew safety.

• Service resumes once storms pass or next available window.

Extreme Heat or Cold

• May override normal scheduling for crew safety and equipment performance.

Snow & Ice

• Snow removal takes priority.

• Standard landscaping is paused temporarily.

Severe Storms or State Emergencies

• Routes adjusted based on township access and safety.

• Communication sent to affected customers.

How Rescheduling Works

When weather delays a service:

1. You will receive email or text notification.

2. Your service will be moved to the next available route window.

3. Priority is given to:

   • recurring service customers

   • emergency snow removal

   • commercial/HOA properties

Most residential reschedules occur within 1–3 days.

Communication Procedure

Customers are notified via:

• Email and/or SMS alerts

• Service portal updates

• Phone, when required for complex delays

Notifications include:

• reason for delay

• new estimated service window

• instructions if access is required

Fees & Charges

Weather-related delays:

• do not incur cancellation fees

• do not incur missed-service fees

• do not incur rescheduling charges

Any service affected by weather is rescheduled at no cost.

Lawn & Property Protection Policy

We avoid mowing on saturated lawns to prevent:

• turf damage

• soil compression

• ruts

• uneven cutting

This protects your yard and reduces long-term maintenance expenses.

Snow Removal Priority Rules

During snowstorms:

• Emergency routes may be prioritized

• Commercial clients and HOAs may be serviced first

• Residential driveways are routed next

Salt or return visits may occur after plowing based on conditions.

Customer Responsibility

To assist with weather planning:

• Keep contact details updated for alerts

• Move vehicles or obstacles if requested

• Maintain access for snow removal after plows

This ensures minimal delay once conditions allow.

Common Questions

“Do I get charged if my service is delayed due to weather?”
No. Weather delays never result in fees.

“When will my mowing be rescheduled?”
Typically within 24–72 hours depending on route and conditions.

“What if I have an event or urgent need?”
Contact support. Priority accommodation may be offered where possible.