Pets Policy

We prioritize the safety of your pets and our crew members. This page explains how pets impact service access, what you should do before a scheduled visit, and how we handle situations where pets restrict service areas.

Why Pet Policies Matter

Pets can impact service by:

• Blocking access to fenced or gated areas

• Creating safety risks for crew members

• Causing delays or missed services

Our goal is to complete your service without causing stress to your pet or our team.

Customer Responsibilities Before Service

To ensure smooth and safe service, customers should:

• Secure pets indoors or in a safe area away from service zones

• Notify us of pets on the property through the booking notes

• Ensure gates are locked or unlocked per access instructions

• Inform us of any aggressive or anxious pets

This protects both your pet and our team.

Service Restrictions Due to Pets

If pets are loose, aggressive, or blocking access:

1. The crew will attempt to contact you.

2. Service may be limited to accessible areas.

3. The visit may be marked as a partial or no-access service.

We will leave notification of the outcome.

Safety Rules for Pets and Crew

To maintain safe working conditions:

• Crews will not enter yards with unsecured dogs.

• Crews will never interact with or attempt to restrain pets.

• Crews are instructed to avoid approaching animals.

Pets should be restrained or kept indoors during the service window.

Partial or Missed Service Outcomes

If pets prevent full access:

Partial service may result in:

• a reduced invoice

• re-service scheduling

No-access may result in:

• a no-access fee
  unless waived (see exceptions below).

Fees are always communicated before being applied.

Exceptions & Waivers

Fees may be waived for:

• weather-related or emergency reroutes

• access miscommunication on our part

• verified scheduling or timing errors

We prioritize fairness when evaluating pet-related delays.

Service Notes for Regular Route Customers

For weekly recurring customers:

• Access instructions can be stored in your account

• Pet behavior notes can be added to avoid future disruptions

• We recommend securing pets during your regular time window

This reduces repeated access issues.

Pet Safety Considerations

We avoid:

• disturbing animals in fenced areas

• opening gates if pets are present

• entering yards with aggressive dogs

• operating loud equipment near loose pets

These practices help prevent escapes or injuries.

Common Questions

“Do I need to be home?”
No, as long as pets are secured and access is clear.

“What if my dog is friendly?”
Even friendly dogs can be unpredictable around equipment. Pets should still be secured.

“Will I be charged if my pet prevented access?”
A no-access fee may apply unless covered by an exception.