Krispcall

KrispCall is a unified cloud phone system designed for businesses to streamline communication. It offers features like virtual numbers, IVR, call recording, call forwarding, and integrations with other business tools. It aims to improve customer service, sales, and overall business communication efficiency.

KrispCall:

krispCall currently doesn’t provide any kind of application, so we need to access krispcall from a web terminal. Link: https://app.krispcall.com/login

You should get an email from the respective person in your department. By using that email you would be able to access in your KrispCall interface. You have to create you account, after creation of your account you will the showed page like above. Login into your account then you should move forward to your KrispCall Dashboard.

Dashboard:

Dashboard is too simple and user-friendly. If you go through the dashboard once you would easily get the idea of the whole concept.

At Top Left corner you will see a dialer from which you can dial any calls.

Select calling mode according to your requirement from time to time. Your respective team member will advise you on this.

There will be TWO call options, which are Outbound Sales and Incoming Calls. Whenever initiating any kind of call from the sales team's end, you should be calling from Outbound sales. If anyone calls our team, it will be gathered in the incoming calls list.

While going through the whole website interface, you will understand the process. But for now, please go through the screenshots for better understanding.

Live Chat Support:

You can ask for any kind of instant support from the KrispCall live support team. We might face some issues, like countries we might call they, which may have geographical restrictions. You can reach out to them whenever you run into issues similar to that.

You will find the live chat option on the bottom right corner of the screen near the dialer. Please check the following screenshot for better understanding.

Include details like saving number, notes, how to find a recording or how to enable a recording, and how and when to close a call. How to put on hold, how to transfer call to another agent, etc.