Intercom is a customer relationship management platform that helps businesses engage with their customers in real-time through chat, email, and other communication channels. It allows companies to provide seamless support, gather customer feedback, and deliver personalized experiences by offering live chat, automated messaging, and a help desk system. For FNmarkets, Intercom is an essential tool for managing client interactions, addressing inquiries, and ensuring a smooth experience for our traders, whether it's resolving issues, offering guidance, or providing updates. It's integrated into our workflows to ensure that we can communicate with clients quickly and effectively.