Macros

Intercom provides a selection of macros that can prove to be a highly effective means of delivering prompt and precise service to clients. Agents have the ability to generate and utilize their own macros within the Intercom platform. Additionally, there is the option to centrally create macros and distribute them among the entire team. These macros serve to enhance the overall client experience and facilitate the gathering of valuable insights, such as through the utilization of tags. Agents can trigger macros by typing "#" in the chat box

Agents can create their own macros from the create button on the top of the macro window.

In order to generate a macro, it is necessary to establish a macro title and the corresponding message to be conveyed. It is feasible to incorporate customized actions into the macro, which will be executed upon its transmission. The macro can be utilized on an individual basis as well as shared among all members of the team.