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Google Classroom Integration Troubleshooting

• *NEW* - If you cannot see the G icon, please verify with your district database Admin that the district has a paid Google Workspace for Education Plus License. 

• Students must have an email in SchoolTool that is part of the district's G Suite for Education domain. 

• Distance Learning students who may have a different school email in SchoolTool will not sync.

• If a teacher received the following Error message after clicking the Roster Sync icon: “Error processing request: An item with the same key has already been added”

• Not all students have GSuite email addresses, so need to enter the missing emails

• When trying to sync your roster, if you get an error that says "Roster could not be synced with Google Classroom.  Please confirm that the class is still active in Google Classroom." - Make sure your class code for that specific Google Classroom is turned ON.  Then try to re-sync.

• Only Assignments and Quiz Assignments in Google Classroom can be imported to SchoolTool. NOT Questions or any other “Classwork” in Google Classroom.

• Assignment Scores must be "Returned" in Google Classroom before they can be imported into SchoolTool.

• Currently, there are two methods to copy an assignment from one Google Classroom to another: "Reuse assignment" and "Add Assignment to additional classrooms".  For the purposes of importing assignments to SchoolTool, we recommend using the "Add assignment to additional classrooms" method.

  • If using the "Reuse assignment" method and the assignment has already been imported into one SchoolTool grade book, then it cannot be imported to any other SchoolTool grade books.

  • If SchoolTool Google Classroom features were functional before, but now all users receive an error (e.g. "configuration error" or similar) when trying to use roster sync or assignment import, it is recommended to review the G-Suite service account created during the implementation of the SchoolTool Google Classroom feature. The Service Account must be both active and designated as Super Admin for SchoolTool Google Classroom features to function correctly.

In the Grade Book, when I click the G icon, there is nothing to select (it is grayed out and blank). What do I do?

• Either the SchoolTool Roster has not been linked to Google, in which case Sync the Roster, then import the grades 

OR 

• The SchoolTool Roster is linked to a Google Classroom that is archived. In this case, unlink the roster then sync to the correct Google Classroom. Classes cannot be synced to courses that are archived.

Google Classroom Known Issues/Bugs

Bug 149149:  Google Classroom assignments with Video Attachments will not import assignment grades

Workaround: Remove the video prior to importing assignments

Bug 149685:  Apostrophe in student's SchoolTool Email does not allow the Roster Sync to add the student to the Google Classroom

Workaround: Remove the apostrophe from the student email

**Reminder! **

If your roster changes please sync your grade book again!!!