Family FAQ
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Q: Where can I find information about free and low cost internet access?
A: Check out our Low-Cost Internet Document
Q: Who can I ask if I have a mobile device and don’t know how to set it up so it connects to the Internet?
A: Please check with your internet service provider. They will help you get the device online.
Q: Where can I find basic information about using a Chromebook?
A: Check our Introduction to Chromebooks
Q: How can I print from home using a Chromebook?
A: Check out this document: Chromebook Printing from Home. If you are having problems please open Technology Support for Families.
Q: Can you give me some suggestions about how to filter internet content at home?
A: Yes. See our document - Home Internet Filtering Options
Q: What are the common apps and digital tools used in Needham and where can I learn about what technology they will run on?
A: Here is a Guide to Digital Tools
Q: What do I do if my child can’t see/access the school-provided learning activities on our device?
A: Try these steps:
Restart the device.
Make sure only one account is logged in at a time (Google).
Review the Technical Requirements for the digital tool you are trying to access.
Reach out to their teacher.
Q: I am I High School Student with a broken Chromebook, help!
A: Please check out our Chromebook Troubleshooting Guide for High School Students.
Q: Q: I am and Elementary Student with a broken iPad, help!
A: Please check out our iPad Troubleshooting Guide for Elementary Students or our iPad Troubleshooting Guide for High School.
Q: We are new to using Seesaw. Where can I learn more?
A: Check out our Seesaw FAQs!
Q: How do I get access to my student's Google Classroom?
A: You can find answers on this presentation: Including Guardians in Google Classroom
Q: Where can I find information on Powerschool, Google Classroom, Schoology, and Seesaw?
A: On our Family Application Resource Page
Q: What software and apps do students use for learning?
A: In addition to accessing learning through management systems like Google Classroom and Seesaw, teachers and students make extensive use of our "Core Digital Tools" - a collection of district-approved tools that have been vetted for safety and privacy.
Q: How do I know if there is a problem with Seesaw, BrainPop, or Google?
A: Click the links below to go to the status pages.
