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Frequently Asked Questions
Frequently Asked Questions
Q: Everything is frozen what should I do?!
A: Power down your device by holding down the power button. Wait 5 seconds. Power the device back on.
Q: My computer won't turn on!
A: Make sure you a charging your computer on a working outlet. If that doesn't fix the problem, try swapping out the charger for another one you know is working. If you think your device needs replacing, check with your building technology specialist and then submit a ticket.
Q: One of my students doesn't have a device and needs one.
A: Needham Public Schools provides a 1:1 device for all students, grades K through 12. If a student does not have a device and needs one, please contact your building technology specialist.
Q: I need iPad help as a teacher!
A: Please review our iPad Troubleshooting Guides for Elementary Level and High School Level support!
Q: How can I make videos more accessible?
A: You can find accessibility options in this Video Accessibility Options document.
Q: How do I add Zoom on my teacher laptop without the Admin Password?
A: Follow the step by step process in this document: Install Zoom on NPS Computer Without Admin Password. You can also find quick information on our Zoom Slides for Teachers slidedeck.
Q: How do I change my Zoom settings?
A: Go to the Google Meet and Zoom page for more information!
Q: What is a QR Code and how do I make one?
A: Check out our QR Code Guide!
Q: How do I access Google Meet from my Google Classroom? Is there a way to prevent students from re-joining the meeting after it's over?
A: Here is our guide on how to use Google Classroom for Meet. It can also be found on our Google Meet Slides for Teachers where you can find a video tutorial and step by step instructions on securing your classroom created meeting.
Q: Can I keep using the same link for meetings? If so, do I need to change the date each time?
A: Watch this video on Google Meet and Google Classroom Integration.
Q: How do I include guardians on Google Classroom?
A: Please reference our presentation on Including Guardians in Google Classroom.
Q: How do I add a photo to a Google Doc?
A: Here is a great resource to show you how.
Q: Is it possible to share a link to a Google doc that prompts someone to make a copy?
A: Here is a great resource to show you how to edit Google links to display in presentation or preview mode, or to make a copy.
Q: I'm having trouble handing in a Google Assignment.
A: This video will provide some guidance.
Q: How can I check on the operating system of my chromebook?
A: This document shows you how to check for the version and to update the OS.
Q: How do I find teacher comments on my work in Google Classroom?
A: This video will show you the steps to access teacher comments.
Q: How do I check the status of certain apps?
A: Click the links below!
Q: How do I ensure the safety of my students online?
A: Check out our Online Safety Portal for articles, agreements, and resources regarding online safety.
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