Report Spoilt PLD

For PLD, students/parents have two options:

1. Bring the device to the vendor service centre; (PREFERRED) OR
2. Online Case Submission

*For faster resolution, option 1 is recommended

1. Bring the Device to the Vendor Service Centre (PREFERRED)

Microsoft service centre

Microsoft Service Centre

Address: Address: 80 Playfair Road

#07-12 Kapo Factory BuildingBlock B

Singapore 367998

Tel: 800 1013659

Web: https://support.microsoft.com/oas (*For faster resolution)

Operating Hours: Mon - Fri, 0900 - 1700 (Sat, Sun and Public Holidays: CLOSED)

Nearest Bus Stop

Bus Stop (70291)

Bus No. 22, 24, 28, 43, 58, 62, 70, 70M, 76, 80, 93 and 158

Bus Stop (70299)

Bus No. 22, 24, 28, 43, 58, 62, 62A, 70, 70A, 70M, 76, 80, 80A, 93 and 158

2. Reporting of Device Issues (Hardware issues and damages)

Parent/student will need to log an incident report with Microsoft support.

Best Practices Before Contact Support

Use Self-Help resources
- (https://www.microsoft.com/surface/support/business)
To Check the status of your warranty
- You can visit https://mybusinessservice.surface.com and click "Check Warranty".
To check the status of a support service request/ticket
- Run the Surface Diagnostic Toolkit for Business (SDT)

Telephone Case Submission

Customer Telephone Support: 800 1013659 (SG)
or find the updated phone numbers here:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

1. Say “Surface”
2. Press 2 for “Business” (commercial customer)
3. Press 1 for “Surface” (if an alternate device, wait for the appropriate prompt)
4. Press 1 for “Warranty and Technical Support”
5. Press 2 for “Other” (not cracked screen)
6. Hold for a Repair Advocate to assist

Online Case Submission

All Commercial Surface customers are now able to submit a case online to Microsoft for support, 24x7, 365 days a year.

The following link will direct you to the MS Online Assisted Support (OAS) page https://support.microsoft.com/oas (Type “Surface”)

NOTE:
Please sign in with a Microsoft online account or simply, create one, before you can log your ticket.

Step By Step Guide to Log a Ticket with Microsoft

Where to get the serial number for Surface Devices

For any Surface GO 2/3
Flip out the kickstand and look for the string of numbers near its base.

Or find the serial number in Settings

Right-click (or long-press) Start , then select Settings > System > About
On this page, find Windows Specifications, and look for your Serial number.

For any Surface Type Cover
You can find the serial number near the center ir to the side of it's spine (the area that attaches to your surface). The serial number is a string of numbers that looks something like this:
xxxxxxxxxxx

Insurance Claim Process?

If it not eligible for the warranty replacement, kindly complete and return the attached Claim Form [ claim form ] (PDF Format only, no external links) via email [laptop@ins-solutions.com.sg].
Obtain a repair quotation from an Authorized Service Centre (Microsoft Support in this case)(with clear indication of what is to be repaired e.g. LCD/Speaker et... & serial no. of laptop) is also required for the claim submission.
Once the payment is made, please provide a repair tax invoice as proof of payment.

*When filling out the incident section of the form, please ensure that the explanations provided are clear and comprehensive. Unclear explanations will not be accepted.

Please keep all correspondences related to this claim with Microsoft.

Microsoft Service Centre
Number: 800 1013659 (SG)
https://support.microsoft.com/oas

Claim Process Overview:

Submit the Claim Form, Repair Quotations, and Tax Invoice to Ins-Solutions Agency.
Allow seven (7) working days for claims approval.
You will receive a Discharge Voucher and Direct Credit Form for acknowledgement.
Claim disbursement will be processed accordingly.

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