Hardware

Personal Learning Devices (PLD)

The PLD will be used in tandem with the national e-learning platform – the Singapore Student Learning Space (SLS) – as well as other educational technology to personalise and enhance students’ learning. This will also enable students to acquire digital skills and apply these skills as they navigate an increasingly digitalised world.

For students who purchased from 2024
*Click the logo for more info.

For students who purchased before 2024
*Click the logo for more info.

Lenovo's Warranty Period

3 Year Carry In Warranty + Sealed Battery Warranty + Comprehensive Accidental Damage Protection (Insurance)

2024 PLD Model:
Lenovo 300W - Warranty End 22 Mar, 23 May,12 Jul 2027
2025 PLD Model:
Lenovo 300W - Warranty End 07 Apr, 21 May 2028

Lenovo will be transitioning to a new service centre provider, Servlink, to enhance repair quality and customer experience.

Microsoft's Warranty Period

3 Year Warranty and 3 Year Insurance

2021 PLD Model:
Microsoft Surface GO2 - Warranty End 13 Jul 2024

Type Cover (Keyboard) - Warranty End 13 Jul 2022

2022 PLD Model:

Microsoft Surface GO3 - Warranty End 24 April 2025

Type Cover (Keyboard) - Warranty End 24 April 2023

2023 PLD Model:

Microsoft Surface GO3 - Warranty End 3 April 2026

Type Cover (keyboard) - warranty End 3 April 2024

Parents & Students are encouraged to report hardware device issues through Microsoft Online Assisted Support as it provides the convenience of Door-to-Door collection of the faulty device and delivery service of the replacement device at no charge. At the same time, you can also track the progress and status of your support request at Microsoft Online Assisted Support.

Microsoft Online Assisted Support: https://support.microsoft.com/oas

Lenovo Service Centre

Lenovo will be transitioning to a new service centre provider, Servlink, to enhance repair quality and customer experience.

Servlink Technologies – Lenovo Authorised Service Centre

Address:

2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
Tel: +65 6817 1435
Service Centre Email: Svcctr@servlink.com.sg

Operating Hours:

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Closed on Sundays and Public Holidays

How to get there:

• By MRT:

The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.

• By Bus:

Bus services 13, 23, 67, 125, and 133 stop near CTHub

• By Car:

CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate.

Microsoft Surface Device Service

Parents & Students are encouraged to report hardware device issues through Microsoft Online Assisted Support as it provides the convenience of Door-to-Door collection of the faulty device and delivery service of the replacement device at no charge. At the same time, you can also track the progress and status of your support request at Microsoft Online Assisted Support.

Microsoft Online Assisted Support: https://support.microsoft.com/oas

NCS - Microsoft Surface Device Collection Centre

Address:

80 Playfair Road, #07-12
Kapo Factory Building, Block B,
Singapore 367998

Operatiing Hours

Mon - Fri: 9AM - 5PM
Except on Christmas Eve & New Year Eve.
(Operation hrs: 9AM - 12PM)
Sat, Sun, PH & Chinese Lunar New Year Eve: Closed