Microsoft

Personal Learning Devices (PLD)

The PLD will be used in tandem with the national e-learning platform – the Singapore Student Learning Space (SLS) – as well as other educational technology to personalise and enhance students’ learning. This will also enable students to acquire digital skills and apply these skills as they navigate an increasingly digitalised world.

Purchase of PLD bundle

The school has made arrangements for you to purchase the PLD from NCS Pte Ltd (Vendor) for your child’s/ward’s use in school. The vendor has been identified based on the choice of the device determined by the school from a panel of awarded suppliers established by MOE. The PLD bundle which includes warranty and insurance for purchase by your child/ward will be the Enhanced Device Bundle comprising the following :

Surface GO3 [8GB RAM, 128 GB Storage]
Microsoft classroom Pencil (*free gift from vendor)
Microsoft GO Type cover (1 Year Warranty)
3 Year Warranty and 3 Year Insurance

Classroom pen

Please DO NOT REMOVE THE PLASTIC TAG (indicted for battery), once you remove PLASTIC TAG, the Microsoft classroom pen will not be working anymore and it will not be cover by warranty because the Microsoft classroom pen is a free gift (limited time only) from the NCS Pte Ltd.

Surface GO Type Cover

Sleek, compact and adjustable, Surface Go Type Cover performs like a traditional, full-size keyboard. Plus, three colours2 are covered in rich, warm Alcantara® material3 for an added touch of luxury.

Dimensions: 248mm x 190mm x4.6mm

Weight: 245g

Warranty: 1-year limited warranty

Find the serial number on your microsoft Devices

For any Surface GO 2/3
Flip out the kickstand and look for the string of numbers near its base.

Or find the serial number in Settings

Right-click (or long-press) Start , then select Settings > System > About
On this page, find Windows Specifications, and look for your Serial number.

For any Surface Type Cover
You can find the serial number near the center ir to the side of it's spine (the area that attaches to your surface). The serial number is a string of numbers that looks something like this:
xxxxxxxxxxx

Report Spoilt pld (Hardware issues or damages)

How to claim insurance?

If it not eligible for the warranty replacement, kindly complete and return the attached Claim Form [ claim form ] (PDF Format only, no external links) via email [laptop@ins-solutions.com.sg].
Obtain a repair quotation from an Authorized Service Centre (Microsoft Support in this case)(with clear indication of what is to be repaired e.g. LCD/Speaker et... & serial no. of laptop) is also required for the claim submission.
Once the payment is made, please provide a repair tax invoice as proof of payment.

*When filling out the incident section of the form, please ensure that the explanations provided are clear and comprehensive. Unclear explanations will not be accepted.

Please keep all correspondences related to this claim with Microsoft.

Microsoft Service Centre
Number: 800 1013659 (SG)
https://support.microsoft.com/oas

Claim Process Overview:

Submit the Claim Form, Repair Quotations, and Tax Invoice to Ins-Solutions Agency.
Allow seven (7) working days for claims approval.
You will receive a Discharge Voucher and Direct Credit Form for acknowledgement.
Claim disbursement will be processed accordingly.

PLD Service Centre

Microsoft Service Centre
Address: 80 Playfair Road

#07-12 Kapo Factory Building

Block B

Singapore 367998
Tel: 800 1013659
Web: https://support.microsoft.com/oas (*For faster resolution)
Operating Hours: Mon - Fri, 0900 - 1700 (Sat, Sun and Public Holidays: CLOSED)

Nearest Bus Stop

Bus Stop (70291)

Bus No. 22, 24, 28, 43, 58, 62, 70, 70M, 76, 80, 93 and 158

Bus Stop (70299)

Bus No. 22, 24, 28, 43, 58, 62, 62A, 70, 70A, 70M, 76, 80, 80A, 93 and 158

Nearest MRT Station

Tai Seng MRT CC11

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