FAQ

How to self reset MIMS/Student icon mail/SWN Wi-Fi/PLD password?

• Step 1: Go to MIMS  Portal 

• Step 2: Click "Forgot Password?"

• Step 3: Enter Your Student icon mail

• Step 4: Type the answer for your challenge Questions

• Step 5: Enter your "NEW PASSWORD" and Enter the password again.

• Step 6: Done [You may now subsequently use this password to log in to your SWN@SSOE Wi-Fi, PDLP/MIMS, and Student iCON email]

MIMS password Policy

• Password must be 8 to 24 characters 

• Mixture of upper and lower case letters and alphanumeric

• Must not be one of the three previous passwords

• Must not match or contain any part of your name

Why can't I login with the OTP password from the email I received from ICT support?

After you will received an email from DMA@temasekjc.moe.edu.sg with the ONE TIME PASSWORD (OTP)

Please adhere to these steps while updating your password: 

Step 1: Go to google.com and add a new account

Step 2: Type in your Student iCON mail (Can be found via maTrix2.0 under "My Profile")

Step 3: Type in your  Student iCON mail again

Step 4: Enter the ONE TIME PASSWORD (OTP)

Step 5: Update your password after receiving a prompt (12 characters with symbols, upper and lowercase, it should not contain your name, birthdate, NRIC, and be your previous 3 utilised passwords)

Step 6: Done [You may now subsequently use this password to log in to your SWN@SSOE Wi-Fi, PDLP/MIMS, and Student iCON email]

MIMS password Policy

Password must be 8 to 24 characters 

Mixture of upper and lower case letters and alphanumeric

Must not be one of the three previous passwords

Must not match or contain any part of your name

Support For PLD Devices

• Log a ticket number with vendor services centre; 

• Students to bring the device to vendor services centre;(PREFERRED)  

*For faster resolution, option 2 is recommended

Reporting of Device Issues (Hardware issues and damages)

Parent/student will need to log an incident report with Microsoft support.

• To check the status of a warranty - you can visit https://mybusinessservice.surface.com and chick "check Warranty".

Please see attached file for more details on the steps. Microsoft support will provide the cost for the out of warranty paid replacement if it not eligible for the warranty replacement.

Insurance Claim Process (only if still within warrant period)

1. If it not eligible for the warranty replacement, kindly complete and return the attached Claim Form (PDF Format only, no external links) via email [laptop@ins-solutions.com.sg].

2. Obtain a repair quotation from an Authorized Service Centre (Microsoft Support in this case)(with clear indication of what is to be repaired e.g. LCD/Speaker et... & serial no. of laptop) is also required for the claim submission.

3. Once the payment is made, please provide a repair tax invoice as proof of payment.

*For the policy/cert no. the student should have received an email softcopy from the insurer. If not sure, you can leave it blank, the insurer will be able to trace the record base on the student details and serial number of the device. When filling out the incident section of the form, please ensure that the explanations provided are clear and comprehensive. 

Please keep all correspondences related to this claim with Microsoft.

Microsoft Service Centre
Number: 800 1013659 (SG)
https://support.microsoft.com/oas

Claim Process Overview:

1. Submit the Claim Form, Repair Quotations, and Tax Invoice to Ins-Solutions Agency.

2. Allow seven (7) working days for claims approval.

3. You will receive a Discharge Voucher and Direct Credit Form for acknowledgement.

4. Claim disbursement will be processed accordingly.

How to borrow a laptop from school?

Students may borrow a laptop from the school for their school work or valid reasons, subject to availability and with parental and CT consent.

Parents can simply submit an Online Form, and the ICT department will process the request. However, please refrain from making last-minute loan requests.

Can I remove DMA from my PLD?

School are not allowed to remove DMA from PLD and DMA will only be remove after student graduate from IP4.

Install DMA for personal devices?

Please contact the ICT Support via dma@temasekjc.moe.edu.sg for more details.

how to install software to PLD Device?

School have submit a software list to DMA vendor and all the software is automatics push down to all PLD devices.

Student just need to go company portal and install the required software for lesson.

How long do i need to keep the device original packaging box before discarding it?

Please keep the devices original packaging box for a least 7 days in case of any 1-to-1 exchange.

Does the insurance cover the accessories too(e.g. surface classroom pen and type cover(keyboard cover)?

Insurance coverage is for the main devices only and does not cover accessories.

Can parent install their own parent control software to PLD device?

Yes, parent are able to install their own parent control software to PLD devices but parent need to make sure their child's PLD device are on Option A or B.

If there is the parent control software have any conflict with DMA system, Vendor is not responsible

Can we still bring our personal device to ICT room if our personal device have issue(software/hardware)?

We would recommend you to contact the services centre, if there is still warranty coverage. as we can do only a simple diagnostic/troubleshooting on the devices.

How to Reset SLS Password

DO you know that you can self-reset your SLS password?

There are two ways:

1. by email   (you will first need to set up email in SLS)

2. by self-reset   (by answering the security questions)

If both does not work, Please approach your respective Subject/Civics Tutors for SLS account related matters.