ACER

Personal Learning Devices (PLD) For JC 1 Student

The PLD will be used in tandem with the national e-learning platform – the Singapore Student Learning Space (SLS) – as well as other educational technology to personalise and enhance students’ learning. This will also enable students to acquire digital skills and apply these skills as they navigate an increasingly digitalised world.

Purchase of PLD bundle

The school has arranged for you to purchase the PLD from Acer Computer (Singapore) Pte Ltd (Vendor) for your child's/ward's use in school. The Vendor was chosen from an MOE panel of awarded suppliers based on the choice of device determined by the school. The PLD bundle which includes warranty and insurance for purchase by your child/ward will be:

Model: TravelMate P4 Spin TMP414RN-55

Processor: Intel Core Ultra 5 Processor 225U

Memory (GB): 8GB

Storage (GB): 512GB SSD

Enhanced Bundle Warranty: 3 Years Carry In Warranty

Enhanced Bundle Insurance: 3 Years Insurance

Upgrade Item(s):

MEMORY: Upgrade to 16GB DDR5 RAM

WARRANTY & INSURANCE: Add-on 4th Year Warranty & Insurance

How to find serial numbers

The serial number is printed on the label at the bottom of the machine.

Reporting of Device Issues (Hardware issues and damages)

For PLD, students/parents have two options:

Bring the device to the vendor service centre; (PREFERRED) OR
Bring the device to ICT Office.

*For faster resolution, option 1 is recommended

PLD Service Centre

Acer Service Center

Location:

29 International Business Park

Singapore 609923

(1.1km from Jurong East MRT)

Help Desk Number: 6895 6278

Email: pldsvc.sg@acer.com

For any service case, please first write to the email above with:

Subject header: MOE PLD <Student Name> <School> <Serial Number>

Content: School, Device model, Serial number, Brief description of problem, Person to contact and Contact number

Opening hours:

Mon, Tue, Thu, Fri: 0845 – 1715

Wed: 0845 – 1945

Sat: 0900 – 1200

Sun and Public Holiday: Closed

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