TJC STUDENT ICT Microsite - Troubleshoot

TJC STUDENT ICT Microsite

To Install software to PLD

Click Start Button
Search for Company Portal

Select the desired software
Click install
And the software will start downloading and install

If counter this error message (PLD Device)

Click Start Button
Go to setting (Gear icon)

Click Account

Click Access work or school

Click Info

Scroll Down

Click Sync and Wait

Unable to access Google account(must use student icon mail)

Click on the 3 Dots

Delete account

Click Delete

Add Student icon mail

Click Next

Type in your "Student Icon Mail" again.

Please wait

Click yes

Unable view camera feed for Surface Go2

Select Company Portal

Click on Surface GO2 updates

Click Install and wait

Can't find Company Portal

Click Start Button
Go to setting (Gear icon)

Click Account

Click Access work or school

Click Info

Scroll Down

Click Sync and Wait

If you are experiencing issues accessing your teacher's notes with Blocksi, please follow these guidelines:

Step 1: Click on your student icon account located at the top-right corner of your screen.

Step 2: Click on the gear icon as displayed in the image.

Step 3: Click on the 3 dot as displayed in the image.

Step 4: Click on the delete button as displayed in the image.

Step 5: Click on the delete button as displayed in the image.

Step 6: Click sign in as displayed in the image.

Step 7: Type in your "Student Icon Mail."

Step 8: Type in your "Student Icon Mail" again.

If you see this message, please be patient and wait.

Step 9: Please select "Yes, im in".

Step 10: Please click on the puzzle icon (extensions) and ensure that the Blocksi extension Pin icon is checked as displayed in the image.

IF cannot

Please bring down the PLD device to the TJC ICT Room, as the school ICT Staff need to contact the DMA vendor.

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