Visually inspect plug connection and wiring condition for loose connections or damage.
Not Good: Secure the connection or perform wire repair [electrical shock warning] unplug Misting system before attempting to perform any wire repair on the system. Consult a professional electrician for repairs on power source wiring.
Good: Proceed to the next step-
Is GFCI/breaker tripped?
No: Proceed to step 3 in this section.
Yes: Proceed to step 4 in this section.
Plug the Mistcooling pump into a different, known-good outlet (the usage of a properly rated extension cord is acceptable for diagnostic purposes):
The system runs properly: The issue is in the original power source, not the Mistcooling system. Please consult a professional electrician for diagnosis of the failed power source.
The system runs but now there is another issue: Return to the concern selector.
Pump Still does not run: Proceed to Inspect the water source.
Reset the GFCI/breaker. Does the pump turn on and continue to run?
Yes: Issue resolved
No: Proceed to the next step-
Did the GFCI/breaker trip again?
No: Return to step 3
Yes: Reset the breaker and plug in another appliance that draws a current similar to the pump. Does the breaker also trip when that appliance is used?
i. Yes: The issue is in the original power source, not the Mistcooling system. Please consult a professional electrician for diagnosis of the failed power source.
ii. No: The pump likely requires replacement. Find the pump here.
Is the system supplied water by a pressurized source or is it tank fed?
Tank-fed: Proceed to Tank-fed Water Source Inspection
Pressurized source: Proceed to the next step-
Visually inspect the water source: Make sure the water is turned fully on. Make sure lines/hoses are free of leaks. Make sure lines/hoses are not kinked, crimped, blocked, twisted, or being squeezed by any objects pressing against them
Not Good: address the issue and recheck the operation.
i. Good: issue resolved
ii. Not Good: Proceed to the next step-
Good: Proceed to the next step-
Inspect water source output: Start by disconnecting the source line from the pump inlet. Is proper flow and pressure present?
Not Good: work backward down the line by disconnecting the line between the filter to the pump, the filter(s), any line between the filter and source outlet, and any garden hose between the line and source outlet, one at a time to identify the item restricting water flow. Replace as necessary. (If the source outlet itself is restricted, a professional plumber should be contacted. The Mistcooling system is not the issue). Find replacement parts here.
Good: Proceed to the next step-
Inspect filter for debris and replacement schedule. An overdue/dirty filter may still interfere with pump operation even if some flow is present.
Not Good: replace the filter. Find filters here.
Good: Proceed to the next step-
Reconnect the known-good water source to the pump inlet, and disconnect the outlet line from the pump. Does it operate when turned on?
Good: Reconnect outlet to output misting line and recheck operation.
i. Good: Issue resolved. (This procedure likely cleared an airlock that was preventing motor operation).
ii. Not Good: Proceed to Inspect the Thermal Safety Switch.
If the pump is hot from operating, the internal thermal safety switch prevents it from turning on until it cools. Make sure the pump has had time to cool off, and recheck the operation.
Good: Issue resolved.
The pump now runs, but runtime does not meet expectations: Contact a Mistcooling technical support agent through email or by scheduling a call.
The pump does not run: Replace Pump Assembly. Contact a Mistcooling technical support agent through email or by scheduling a call.
*Thermal Safety switch
Oil-less Pumps may generate heat, and motor manufacturers have installed built-in thermal safety switches to improve the longevity of pumps.
The thermal safety switch on the pump is turning itself off to cool down. It is not considered a defect.
Once the heat index is reached, the pump will automatically start back up after the cooling period.
It is advised to locate the pump at a cool, ventilated, and shaded place.
Does the arrangement of the tank and pump still match the original system design? (The feed line from the tank to the pump should have no more than 6 feet between the pump inlet and the surface of the water).
No: Please make sure the layout fits the original design. Does proper operation resume?
i. Yes: Issue Resolved.
ii. No: Proceed to the next step-
Yes: Proceed to the next step-
Is the tank full and properly ventilated?
No: Fill the tank and verify proper ventilation. Does proper operation resume?
i. Yes: Issue Resolved.
ii. No: Proceed to the next step-
Yes: next step-
Verify that there is no air caught in the supply line between the tank and the pump inlet: (Attempt to siphon water through the line).
Water comes out with air bubbles: Allow water to flow until the air is purged, then proceed to Step 5 of Inspect Water Source.
Water does not flow or flow is restricted: Address the restriction between the tank and of end of the supply hose, then proceed to Step 5 of Inspect Water Source.
Water flows freely with no air: Proceed to Step 5 of Inspect Water Source.