Lost or Stolen Process

What if a device is stolen?

• Theft must be immediately reported to the Help Desk at (512) 278-4999.

• A police report must be filed within 3 days of the device being stolen, and a copy of the report must be made available to receive a replacement or loaner device. Theft should be reported to Manor ISD Police Department or campus SRO if the incident occurred while on school property. For thefts outside of school, contact the local police department.

• Replacement devices will not be issued until a physical copy of the police report has been received and verified by the Technology Department. (10335 US Hwy 290E, Manor, TX 78653)

What if the device is lost?

• Check Asset Management (IncidentIQ) to see Last Login User and Last Seen Date to see if that will help locate the device. If you need more up-to-date information, contact the Technology Helpdesk.

• Report to the Help Desk at (512) 278-4999 or submit a ticket with details to start the action of locking the device down.

• The Parent/Student is responsible for the replacement cost of the device. (Refer to Technology Use Agreement for fee schedule)

• The coverage service does not cover the loss of a device.

What happens once a device is reported Lost or Stolen?

• The device will be locked with a message to return to Manor ISD as soon as reported.

• Helpdesk/Technician will:

  • Check the last location with Meraki dashboard

  • Check the last user logged in

  • Notify campus or add information to the ticket.

  • If not located within 5 days, information will be provided regarding payment.

How do we lock a device?

• Report to the Help Desk at (512) 278-4999 or submit a ticket with details to start the action of locking the device down.

How do we unlock the device?

• Verify within Asset Management (IncidentIQ) that the device is correct for that student.

• Report to the Help Desk at (512) 278-4999 with your ticket details to unlock the device. Or update your ticket that the device has been found and we will update the asset to unlock.

• Verify any notes on the student's account regarding the device.

  • A reimbursement procedure will need to be followed if payment has been made.