Campus Guidance - Submit a Ticket for Service

Purpose: To show how to access and submit a Technology work order via the new Technology Work Order System, IncidentIQ.

Open your Chrome Browser that is logged into your Manor ISD Google account.

Click on Google SSO

Choose your Manor ISD Google Account

Choose the + Button to create a New Ticket, or choose your device at the bottom

Choose the request type and follow the prompts and instructions to create your work order request.

When done click Submit

Special Notes:

Technology Service Level Agreement (SLA) is 3-days for technicians to make remarks on your ticket or have it resolved to the best of our ability. Please keep updated with any "request for response" on your ticket if needed. If no response is given, the ticket will be automatically closed after 7 days.
During peak times, SLA may get extended to meet the needs of the district.

Video -Accessing IncidentIQ Technology Work Orders

Printable Version

Technology Work Order System Instructions for Staff.pdf