Campus Guidance - Submit a Ticket for Service
Campus Guidance - Submit a Ticket for Service
Embedded Files
Purpose: To show how to access and submit a Technology work order via the new Technology Work Order System, IncidentIQ.
Open your Chrome Browser that is logged into your Manor ISD Google account.
Click on Manor ISD Bookmarks
Click on IncidentIQ
Click on Google SSO
Choose your Manor ISD Google Account
Choose the + Button to create a New Ticket, or choose your device at the bottom
Choose the request type and follow the prompts and instructions to create your work order request.
When done click Submit
Special Notes:
Technology Service Level Agreement (SLA) is 3-days for technicians to make remarks on your ticket or have it resolved to the best of our ability. Please keep updated with any "request for response" on your ticket if needed. If no response is given, the ticket will be automatically closed after 7 days.
During peak times, SLA may get extended to meet the needs of the district.
Video -Accessing IncidentIQ Technology Work Orders
Printable Version
Technology Work Order System Instructions for Staff.pdfPage updated
Report abuse