Guidelines Defective/Accident/Intentional 

We expect all students to exhibit responsible care and to safeguard their devices from damage as repairing and replacing them expends valuable district resources.  The device will be assessed by our technical staff within 72 hours to determine if it is accidental or intentional damage.  

No Issue:

• • Normal wear & tear of device, charger or keyboard

    • Light cosmetic scuffs and scratches that can be wiped away or removed with approved removers

    • Fuse is blown in charger - no signs of visible wires showing, cuts, bites, bent USB-C connector

  • Battery failure

  • Touch screen

    • Glitching

    • Not responding

    • Image

  • Keys / Keyboard not working  (does not include missing keys)

Concern:

• • Damage to the following components could result in a damage claim/fee.

    • Keyboard case

    • Screen

      1. 1. 1. 1. • Power button

    • Auxiliary port (anything stuck in the auxiliary port other than the headphone jack is considered intentional)

    • Charging port (anything stuck in the charging port other than the charger is considered intentional)

    • Missing key (single)

    • Base enclosure

    • Camera

    • Top cover

    • Base cover

Considered Intentional Damage or Negligence:

• • Multiple missing keys/Slashed keys

  • Markings on any part of the device that cannot be removed with approved removers

    • Pen

    • Marker

    • Adhesives (stickers that have caused discoloration or damage)

    • Carvings

    • Deep scratches

  • Auxiliary port with foreign objects broken off with no ability to remove

  • Charging port with foreign objects broken off with no ability to remove

A few questions we ask ourselves when we are determining if damage or full replacement fees need to be assessed:

• • Can this device be issued to a new student in its current condition? (other than a powerwash of the OS and quick clean up)

  • What is the student's statement on how the damages occurred? Does the story make any sense? ***This is imperative in conversations with a parent/guardian who is disputing the cause of damage.

  • Am I being consistent specifically when assessing each device for damages?

  • Determinations of damages are individualized, and each instance should be investigated with all details considered. In no way do we assume guilt.