Customer Service***
~ 30 minutes
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"Students who report a strong sense of belonging at their college or university typically do better in school. In fact, feeling a sense of belonging has been proven to have an effect on college completion rates."
"Students who report a strong sense of belonging at their college or university typically do better in school. In fact, feeling a sense of belonging has been proven to have an effect on college completion rates."
Customer service is our #1 priority at the Tutoring Center
Customer service is our #1 priority at the Tutoring Center
Whether we call our clientele “customers,” “patrons,” or "students,” we are dedicated to providing excellent service that meets or exceeds their expectations. The Learning Commons staff hopes to create an atmosphere of welcome and willing assistance for our patrons. We begin to establish that atmosphere by offering a warm greeting to those who enter our space.
Whether we call our clientele “customers,” “patrons,” or "students,” we are dedicated to providing excellent service that meets or exceeds their expectations. The Learning Commons staff hopes to create an atmosphere of welcome and willing assistance for our patrons. We begin to establish that atmosphere by offering a warm greeting to those who enter our space.
It's important to remember that patrons entering the Learning Commons may be feeling anxious and overwhelmed. Some may be coming in for the first time and some may not yet be comfortable with college, and everything that it entails, in general.
It's important to remember that patrons entering the Learning Commons may be feeling anxious and overwhelmed. Some may be coming in for the first time and some may not yet be comfortable with college, and everything that it entails, in general.
Read
Read
The atmosphere we create at the Tutoring Center can help students feel connected to the school. We can help provide them with the necessary tools for success at LCC.
The atmosphere we create at the Tutoring Center can help students feel connected to the school. We can help provide them with the necessary tools for success at LCC.
These guidelines and the short video will help to understand the atmosphere the Learning Commons strives to create and how you, as front line staff, help achieve that goal.
These guidelines and the short video will help to understand the atmosphere the Learning Commons strives to create and how you, as front line staff, help achieve that goal.
Greet all customers and make them feel welcomed.
Greet all customers and make them feel welcomed.
We understand that every customer interaction is an opportunity to showcase the Learning Commons and LCC as a whole. To create a welcoming and positive work environment, we will:
We understand that every customer interaction is an opportunity to showcase the Learning Commons and LCC as a whole. To create a welcoming and positive work environment, we will:
- be visible, approachable, proactive, and ready to assist
- be professional in attire, language and etiquette
- watch for customers who need help
- make eye contact and greet the customer
- actively listen to the customer’s query
- acknowledge waiting customers
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