Hospitality Hub

Hospitality Team|Intro

Every Sunday is someone’s first Sunday. Let’s make them feel at home.

Hey, welcome to the front lines of making people feel at home! 🎉 Every Sunday is someone’s first Sunday, and that means you have the incredible privilege of being the first face they see. As part of our Hospitality Team, you’re not just greeting people—you’re setting the tone for their whole experience. It’s about more than just a smile; it’s about making them feel seen, cared for, and connected to the heart of our church. When we welcome guests with open arms and show them the love of Jesus, we’re creating a place where they can truly belong. Let’s make every person who walks through our doors feel like they’re exactly where they’re supposed to be! 🙌

On this page, we’ll walk you through the values and key elements that make our church hospitality experience a welcoming place.

We Always…

Make Eye Contact
Share a Smile
Speak with Enthusiasm
Create a Connection

We Value…

Delivering "WOW" through service
Creating fun
Leaving a lasting impression

Set Up Checklists

Coffee Procedure

Lobby Setup Pictures

Sunday Procedures

Environment Music | Checklist

Hospitality Roles | Checklists

Hospitality at Local Vineyard Church

At Local Vineyard Church, great hospitality is about more than just greeting people—it’s about creating an experience where every guest feels seen, loved, and cared for. So let’s dive in and talk about what makes hospitality extraordinary here!

Comfortable

We want every guest to feel at ease the moment they step through the door. Here’s how we do it:

Safe & Secure: Our space should feel like a place where people can relax and be themselves.
Clear Signage: All signs should be clear and helpful, guiding our guests where they need to go without confusion.
Uncluttered Hallways: Make sure all hallways are open and free of clutter. It keeps things moving smoothly and looks inviting!

Clean

A clean environment speaks volumes. Here’s how we keep things sparkling:

Fresh & Clean: Every environment should smell fresh and feel clean when people walk in.
Neat & Tidy: Pens, handouts, and boxes should be out of sight or in neat containers. We’re aiming for organized, not chaotic!
Spotless Facility: Floors, glass, surfaces—everything should be white-glove approved! We want our space to shine.
Trash-Free: Keep an eye out for trash, and empty bins regularly. A tidy space makes a big impact.

Clear

Clarity helps our guests feel comfortable and confident. Here’s how we ensure everything is clear and easy:

Effective Signage: Directional signs should be easy to spot, and every area should be clearly marked.
Clear Directions: Be ready to give clear, helpful directions to guests—tell them exactly where to go.
Smooth Transitions: Know the flow of the service, from registration to special events, so you can help guests navigate seamlessly.

Our Hospitality Team Is…

Committed

We show up prepared and ready to serve. Consistency is key to creating a reliable, welcoming environment.

All positions are filled, giving us the flexibility to step away from our posts and serve guests in a bigger way.

Contagious

Our welcome is full of WOW! We want to go above and beyond to exceed guests’ expectations and blow them away with kindness and warmth.

And it’s not just about words—it’s about action. Smile. Make eye contact. Serve with excitement and anticipation of what God’s going to do through you today!

Concierges

We serve with excellence in every moment—whether it’s getting someone water if they’re coughing, or opening the door for them with a smile. We’re always looking for ways to go the extra mile!

We initiate the “Hello,” walk guests to where they need to go, and, when possible, greet them by name. It’s the little things that make all the difference!

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