Initiating a Call

Voice or video calls are initiated by the agent by sending an invitation to the consumer:

The consumer has the ability to accept or reject the invitation:

After accepting, the call is initiated and the consumer’s browser will ask for permission to access the camera and/or microphone:

During an active call, both agent and visitor are able to end the call at any time. Furthermore, each participant is able to mute the microphone or disable the video:

On mobile devices that have a front and backward facing camera, an additional button is shown to switch to the other camera.

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