Embedded Files
Setting the Time Zone
Setting the Time Zone
Within the LivePerson platform, each campaign has a time zone setting. When a user creates a new campaign, the campaign’s default time zone is set to the primary user level time zone but can be easily modified in order to control when the campaign runs. However, modifying the campaign time zone does not impact the data presented in reports.
To modify account-wide time zone:
To modify account-wide time zone:
Log in to LivePerson as a user with admin permissions.
In the users tab, scroll down to the footnote and select a time zone. The account-wide time zone is now set.
To modify user level time zone:
To modify user level time zone:
Log in to LivePerson.
Click the down arrow to the right of your user name (on the top right of the screen) and select my details.
Under regional settings, select a time zone. The time zone for the logged in user is now set.
Setting Working Hours
Setting Working Hours
This determines when your engagement will be shown and is independent of having any agents online. So wile you may have an agent online at 7:30 am if the working hours start at 8:00 am Customers will be unable to message in until 8:00 am.
To modify account-wide Working Hours:
To modify account-wide Working Hours:
Log in to LivePerson as a user with admin permissions.
Click on the Engagements Tab on the left: (need image uploaded)
Click on your Campaign
Then click the Campaign Time Frame
Choose Custom Recurrence
Choose Set Days and Hours
Click Add New
Name your Schedule
Ensure the time zone is correct for your dealership
Add the start and end times for the engagement
Once the above steps have been completed, click Save, then Done, then Publish
Need further assistance setting up your business hours? Please complete our support form and a knowledgeable team member will reach out to you promptly.
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