Through DD's Digital Retailing integration with LivePerson, Video Chat is aimed at creating a more engaging environment for online shoppers with seamless navigation and more interactive features. With 2-Way Video Chat, consumers can chat with dealers over video, initiated from the Digital Retailing application via LivePerson’s conversational platform. With this newly added enhancement, customers can now communicate with a dealer associate and work through the buying process online, sharing the same engaging experience as they would in-person.
Video & Voice Calls
The Voice & Video Calls for Web Messaging solution allows dealers to conduct voice or video calls with consumers from within a Web Messaging conversation. The feature is integrated into the Agent Workspace and the Engagement Window and requires no additional software. This document provides an overview of the feature, its requirements and its configuration options.
Why use voice and video calls?
Personalized: Valuable customers receive personal attention.
Efficiency: Video and voice calls give agents the best tool for achieving first contact resolution and reducing consumer wait time and average hold time.
Flexibility: Consumers expect to have the flexibility to do all types of communication in one place. Now brands can meet their consumer’s expectations by providing them with messaging and call capability all within one place, achieving the complete digital experience.
Easy to use: Calls can be initiated with zero setup time or preparation required on modern desktop and mobile browsers.
Secure: Voice and Video streams are transmitted peer to peer (if possible) and are encrypted end-to-end.
Use Cases
Solve more hands-on needs or inquiries that would be hard to describe without visuals. For example, guide a customer on how best to navigate your dealer website, self-desk a deal, or complete a credit application.
Provide your VIP customers with concierge, premium treatment.
Replace in-person meetings such as consultations or long application processes with real-time assistance.
Identify consumers when verification is needed on personal and secure issues.