System Requirements

LivePerson is constantly expanding its matrix of supported operating systems and browser versions. To learn more about the latest updates and system requirements, please click here to visit the LivePerson Knowledge Center.

The Conversational Cloud platform aims to provide the best engagement experiences for consumers and brands. To do so, LivePerson constantly advances its technology and always uses the most up-to-date innovative tools which enable the rich engagement experiences we wish to provide our customers.

For the best LivePerson experience, customers are required to use one of the certified operating systems and browser versions. Using the latest browsers ensures better encryption, privacy support by default, and access to the full functionality of the Conversational Cloud.

Visitor Side Requirements

Visitor Side: Mobile Web Requirements

• Android

• iOS

Visitor Side: Desktop Requirements

• Windows

• Mac

Visitor Side: Unsupported Browsers

• We do not support incognito / private browsing in any browser.

• Some browsers are not supported at all due to experience or security reasons. When consumers arrive to your website from certain browsers, the Conversational Cloud will not display any chat buttons or invitations. Learn more what browsers are currently unsupported by clicking here to visit LivePerson's Knowledgebase.

LivePerson Workspace Requirements

The links below will list the browsers that Agents, Agent Managers, Admins, and Campaign Managers can use when accessing the workspace.

• Windows - Please note Windows 7 is no longer supported by Microsoft as of January 14, 2020

• Mac

Desktop Notifications

Conversational Cloud desktop notifications do not support the following browsers:

• Internet Explorer 11x

Reporting

Conversational Cloud BI Dashboards do not support the following browsers:

• Internet Explorer 11x

• Microsoft Edge

Bandwidth Requirements

LivePerson workspace

• Initial download speed: approximately 6MB GZIPPED for complete Agent Workspace download (includes scripts, html, CSS and images).

• Average rate per CCP per second: 10-15KB for data.

• Max rate per CCP per second: 1.2MB - 1.5M.

• Browser resource requirements: Typical agent activities with max 3 concurrent chats, client resource requirements can be summarized as:

  • Processor: Any 6th Gen Intel i3 processor. (i3-6098P is lowest cost one and is more than sufficient)

  • RAM - 2G

  • Network - 1G

CoBrowse visitor side

• Recommended upstream bandwidth: 1500 Kbit/s.

• Large rendered websites > 2 MB (DOM tree) can lead to a significant delay until the website is fully visible to the CCP (waiting time 15 sec. or more to view the page).

• Your website should make sparse use of background animations (animations without user interaction).