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  • Home
    • What is this Program?
    • Who is Liveperson?
    • I Need Support!
    • I Need Training!
  • Log In
  • Messaging Agents
    • What is a Workspace?
    • Workspace Basics
    • Managing Conversations
    • Agent Performance
    • Workspace Icons
    • Additional Resources
    • Agent Best Practices
  • CoBrowse
    • CoBrowse Overview
    • Initiating CoBrowse
    • The CoBrowse Process
    • How CoBrowse Works
    • Security & Privacy
    • Considerations
    • FAQ's
  • Video & Voice
    • Video & Voice Overview
    • Initiating a Call
    • Considerations
  • Managers
    • Introducing Manager Tools
    • Workspace User Guide
    • Managing Conversations
    • Video Tutorial
    • Definitions
    • Search and Filter
  • Admins
    • Create & Manage Users
    • Profiles & Permissions
    • Setting Working Hours
  • Support
    • I Need Support!
    • Training Resources
    • Supported Languages
    • System Requirements
    • Terminology
    • Where do I Login?
 
  • Home
    • What is this Program?
    • Who is Liveperson?
    • I Need Support!
    • I Need Training!
  • Log In
  • Messaging Agents
    • What is a Workspace?
    • Workspace Basics
    • Managing Conversations
    • Agent Performance
    • Workspace Icons
    • Additional Resources
    • Agent Best Practices
  • CoBrowse
    • CoBrowse Overview
    • Initiating CoBrowse
    • The CoBrowse Process
    • How CoBrowse Works
    • Security & Privacy
    • Considerations
    • FAQ's
  • Video & Voice
    • Video & Voice Overview
    • Initiating a Call
    • Considerations
  • Managers
    • Introducing Manager Tools
    • Workspace User Guide
    • Managing Conversations
    • Video Tutorial
    • Definitions
    • Search and Filter
  • Admins
    • Create & Manage Users
    • Profiles & Permissions
    • Setting Working Hours
  • Support
    • I Need Support!
    • Training Resources
    • Supported Languages
    • System Requirements
    • Terminology
    • Where do I Login?
  • More
    • Home
      • What is this Program?
      • Who is Liveperson?
      • I Need Support!
      • I Need Training!
    • Log In
    • Messaging Agents
      • What is a Workspace?
      • Workspace Basics
      • Managing Conversations
      • Agent Performance
      • Workspace Icons
      • Additional Resources
      • Agent Best Practices
    • CoBrowse
      • CoBrowse Overview
      • Initiating CoBrowse
      • The CoBrowse Process
      • How CoBrowse Works
      • Security & Privacy
      • Considerations
      • FAQ's
    • Video & Voice
      • Video & Voice Overview
      • Initiating a Call
      • Considerations
    • Managers
      • Introducing Manager Tools
      • Workspace User Guide
      • Managing Conversations
      • Video Tutorial
      • Definitions
      • Search and Filter
    • Admins
      • Create & Manage Users
      • Profiles & Permissions
      • Setting Working Hours
    • Support
      • I Need Support!
      • Training Resources
      • Supported Languages
      • System Requirements
      • Terminology
      • Where do I Login?

What is CoBrowse?

Initiating CoBrowse

The CoBrowse Process

How CoBrowse Works

Security and Privacy

Considerations

FAQ

Security and Privacy

CoBrowse was designed with strict security controls to protect the privacy of both visitors and agents. The following controls can be implemented as part of the solution:


  • CoBrowse solely builds on standard applications protocols such as HTTP, HTTPS, and JavaScript.

  • The agent cannot access the visitor’s local system, or web applications opened in other browser tabs or windows.

  • The visitor cannot access the agent’s local system or web applications opened in other browser tabs or windows.

  • Agents have the option to choose between “shared” mode and “view only” mode. “Shared” mode enables the full collaborative experience, whereas “view only” mode offers a higher level of customer privacy.

  • Form fields and widgets can be masked, in which case the data is not transmitted to the server or the agent browser.

  • Sessions are not recorded or stored.

contact support: http://tiny.cc/ddc-support

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