Security and Privacy

CoBrowse was designed with strict security controls to protect the privacy of both visitors and agents. The following controls can be implemented as part of the solution:

• CoBrowse solely builds on standard applications protocols such as HTTP, HTTPS, and JavaScript.

• The agent cannot access the visitor’s local system, or web applications opened in other browser tabs or windows.

• The visitor cannot access the agent’s local system or web applications opened in other browser tabs or windows.

• Agents have the option to choose between “shared” mode and “view only” mode. “Shared” mode enables the full collaborative experience, whereas “view only” mode offers a higher level of customer privacy.

• Form fields and widgets can be masked, in which case the data is not transmitted to the server or the agent browser.

• Sessions are not recorded or stored.