CoBrowse was designed with strict security controls to protect the privacy of both visitors and agents. The following controls can be implemented as part of the solution:
CoBrowse solely builds on standard applications protocols such as HTTP, HTTPS, and JavaScript.
The agent cannot access the visitor’s local system, or web applications opened in other browser tabs or windows.
The visitor cannot access the agent’s local system or web applications opened in other browser tabs or windows.
Agents have the option to choose between “shared” mode and “view only” mode. “Shared” mode enables the full collaborative experience, whereas “view only” mode offers a higher level of customer privacy.
Form fields and widgets can be masked, in which case the data is not transmitted to the server or the agent browser.
Sessions are not recorded or stored.