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Below is the email template for patients that have cancelled and/or rescheduled their virtual service three times. This also applies to repeated no-shows who tried to reschedule as well.
Please copy your Program Manager, Amy Holiber (amy@lipstickangels.org), and Alicia Shaffer (alicia@lipstickangels.org) on this email correspondence.
Dear ( insert patient name here ),
We are so sorry that you weren't able to make your scheduled Lipstick Angels Virtual Beauty session again today! We would love to have you reschedule so that you can enjoy some much-deserved pampering. Please understand that our policy is a limit of three cancellation/rescheduled sessions per patient as it affects our staffing. We understand that unforeseen circumstances arise and will always consider this. Please reach out to us at virtualservices@lipstickangels.org and we will be happy to assist you in choosing another date.
Can't wait to meet you!
With care,
(insert Angel name here) and the Lipstick Angels Team
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