Phone

Set up physical phone

Kaplan provides you a physical phone that uses Voice Over Internet Protocol (VoIP) to take and place phone calls. The phone connects to your computer and interfaces with systems and applications, such as Genesys, Salesforce, and Qfiniti to name a few.

You should have received the following hardware by mail:

  • Phone

  • AC power adapter

  • Network cable

  • Headset

  • Headset lower QD cord (aka "tail")

Instructions

  1. Connect the network cable

    • Plug the network cable into an available Internet port on your Internet router

    • Plug the other end of the network cable into the phone (figure 1)

  2. Connect the headset

    • Plug the headset lower QD cord into the headset

    • Plug the other end of the headset lower QD cord into the back of the phone (figure 1)

  3. Connect the AC power adapter

    • Plug the AC power adapter into the back of the phone (figure 1)

    • Plug the other end of the AC power adapter into an electrical outlet

Once the phone receives power, the screen on the front of the phone will light up, scroll through startup message, and eventually display a place number. (figure 2) Place numbers are used to connect your phone to Genesys and Qfiniti.

Your phone should now be ready for use.

Figure 1

Figure 2

Getting Started with Your Audio Codes Remote Phone and Power (PoE) Adapter

IMG_3610.mov

Press play to watch setup video.

Use these instructions to help remotely connect your desktop phone

STEP 1

!!! PLEASE DO NOT FORGET TO TAKE YOUR DESK PHONE AND HEADSET CABLE HOME WITH YOU !!!

You will receive a bag which will include the following (see figure 1)

  • 1 Ethernet cable 6ft

  • 1 Ethernet cable 25ft

  • 1 Power (PoE) Adapter with power cord

  • 1 Extra plastic bag for your desk phone

STEP 2

  • You may receive a bag with the cables and Power (PoE) adapter already put together. (see figure 2)

  • If not, please use figure 3 to connect the Ethernet cables to the Power (PoE) Adapter. (see figure 3)

STEP 3

  • Plug the Power (PoE) adapter into a regular wall power outlet closest to your home router.

  • Take the 6ft Ethernet cable and plug the other end into an available port on your home router.

  • Take the 25ft Ethernet cable and plug the other end into the top right port on the back of the phone. (see figure 4)

Please give the phone a few minutes to boot and receive its configuration. Once your place number shows up on the top left-hand corner of the phone display your phone is ready to use.


Figure 1

Figure 2

Figure 3

Figure 4

Completed WFH Setup