General Questions

Returns, Framing, Etc.

Table of Contents 2 1

1. GENERAL QUESTIONS 2

2. RETURNS & REFUNDS 5

3. SHIPPING & INSURANCE 6

4. FRAMING 9

5. Johnson\Wildman AND THE ENVIRONMENT 10

Centimeter vs Inches SIZES 10

1. GENERAL QUESTIONS

1.1. What is Johnson\Wildman?

Johnson\Wildman is a virtual gallery and an e-commerce destination bringing art expertise to a new generation of collectors and art enthusiasts. Additionally, Cheryl Johnson and Jim Wildman have working studios in Charlotte, NC. We also have an onsite gallery that is open by appointment only or on special advertised gallery crawl events or exhibitions. Contact Us for an appointment to see works in person.

1.2. How does purchasing from Johnson\Wildman work?

Johnson\Wildman launches new works of art every month, available exclusively on Johnson\Wildman. All prices are transparent, and all works are available for immediate purchase exclusively on Johnson\Wildman: simply add to your purchase options, select your shipping method and check out with your credit card.

1.3. How do I know these are “good” works of art?

The team selecting the art offered on Johnson\Wildman has extensive art expertise. We are in constant dialogue with interesting independent galleries around the world and have a pulse on the most relevant and exciting work from today’s artists.

All works offered on Johnson\Wildman are by other artists than Cheryl Johnson or Jim Wildman have been carefully selected as we seek out the best talent and invest in nurturing and growing the careers of selected artists. Johnson\Wildman also prioritizes artists and artwork that represent a diverse range of backgrounds, identities, and perspectives.

1.4. Where does the art come from, and what role do the artists play on Johnson\Wildman?

Johnson\Wildman invites the most interesting artists to partner with us, and we work with the artists to select work exclusively for Johnson\Wildman. Each of the artists selected were chose based on established artists or the best emerging talent, and all of the artwork on Johnson\Wildman is created by curated artists who are partnering with our JW Gallery.

Artwork ships from the on site studios of Cheryl Johnson and Jim Wildman and we ship each artwork directly to Johnson\Wildman customers.

1.5. Does the artist benefit when I buy a work of art from Johnson\Wildman?

Yes, when buying works from Johnson\Wildman, you are supporting the careers of the artists who create those works. Johnson\Wildman collects a commission on each sale, but the artist and JW Gallery receive the majority of the proceeds.

1.6. Does the artwork that I buy come with a certificate of authenticity?

Certificates of authenticity are not always included with works purchased on Johnson\Wildman because these documents are not foolproof ways of authenticating an artwork. However, all artwork purchased on Johnson\Wildman is authentic, since it is being sold by JW Gallery with strong representations and vetted by the Johnson\Wildman team. We also have gallery partners we have contacted to establish a working relationship and who have unique and direct access to works by the artists, and they prevent the sale of any inauthentic works.

1.7. What does it mean when an artwork says “Add to Waitlist”?

Artwork that has “Add to Waitlist” status is not available for immediate purchase, typically because it has already been purchased by another customer. If you click on “Add to Waitlist,” the work will be saved on your account, and we will alert you if the same work or a similar work by the same artist becomes available.

1.8. How can a gallery become a Johnson\Wildman partner?

Please email jw@Johnson\Wildmanart.com to express your interest in being invited to partner with Johnson\Wildman. We evaluate each artist and gallery rigorously and will reach out to any gallery or artist we believe to be a strong fit.

1.9. I’m an artist. Can I sell my work on Johnson\Wildman?

Launch Scheduled for selling other artists work 2023

Johnson\Wildman does work directly with artists. We also work selectively with strong gallery partners who represent great artists. If you’re an artist interested in having your works sold on Johnson\Wildman, we encourage you to to email jw@Johnson\Wildmanart.com and request to be considered as a partner for Johnson\Wildman.

Learn more about the fundamentals of buying art here.

2. RETURNS & REFUNDS

2.1. Canceling your order

If you’d like to cancel your order, please go to your Account and click into your Orders, where you send us an email: jw@johnsonwildman.com and request to Cancel the order of the artwork. You may also email jw@Johnson\Wildmanart.com or cherinow@gmail.com to request a cancellation; however, using this method, we cannot guarantee we will be able to cancel the order before the artwork is shipped by the gallery. Cancellations are only possible before the artwork has been collected for shipping.

2.2. Return Policy

If you aren’t pleased with the artwork you purchased, you may initiate a return within two (2) business days of delivery, unless the artwork is a rare exception that is marked as "final sale" on the artwork page. To initiate a return, please email jw@Johnson\Wildmanart.com and:

• Use the subject line “Return Request,”

• Refer to the order number, artist’s name, and name of the artwork in your email.

Once you request the return, our customer service team will be in touch within one (1) business day to start the process of getting a return shipping quote for you. Art must be handled with care, so return shipping of artwork may only be arranged by Johnson\Wildman to ensure safe transport. Note that return shipping may need to be arranged with an art shipper based on specific information, like whether the work must be professionally repacked. This decision will be made at Johnson\Wildman’s discretion to ensure safe transport back to the gallery. Return shipping fees will therefore differ from the fees initially paid to ship the work to the customer.

Upon receiving the quote for return shipping, you will have the opportunity to decide whether you would like to proceed with the return process. If you decide to proceed, you must respond to Customer Service within two (2) business days, and the cost of insured return shipping and a 10% restocking fee will be deducted from the total amount returned to your original payment method. Please note the cost of shipping the artwork to you is non-refundable.

A work must be received back at the gallery in the same condition in which it was sent to you. The value of any damages assessed when the work is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.

International customers, unfortunately import duties and value added taxes (VAT) cannot be recovered if you return an artwork.

3. SHIPPING & INSURANCE

3.1. Where do we ship?

We ship to many countries around the world, specifically:

United States

Canada

France

Great Britain

Italy

Switzerland

Germany

Spain

Austria

Turkey

Denmark

Norway

Netherlands

Sweden

Belgium

Australia

New Zealand

Dubai

Abu Dhabi

India

Hong Kong

Singapore

Japan

South Korea

Mexico

Ireland

If we don’t ship to your country yet, please sign up for our newsletter jw@johnsonwildman.com to stay informed of updates on international availability.

3.2. Shipping times & costs

We provide customized, instantaneous shipping quotes at checkout once you enter your shipping address. Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered.

To provide the best possible experience for you, we require our artists and gallery partners to ship orders within 5 business days of your order confirmation. We use carriers like FedEx, UPS or will work with Fine Art Shippers to provide a bespoke service and therefore may not be able to reach all gallery partners within 5 business days. We advise customers to anticipate longer lead times if they select art shipping.

3.3. Shipping options

We make all attempts to enable you to select the type of shipping you’d like on a per-artwork basis because the cost of shipping art varies depending on the characteristics of each specific artwork and on the distance it must travel.

We work with a seasoned experts in shipping, We prefer to offer three levels of shipping at the best rates possible for fine art: UPS and FedEx Ground, FedEx Priority and other shipping carriers. JW also may use a art shipping company who has rigor and reputation as a high-touch option handled by experts who specialize in shipping only fine art. While we try to provide all options for all works offered on Johnson\Wildman, in some cases, FedEx services may be unavailable. This may occur if FedEx does not deliver to your location, or if a work is too large, heavy or complicated to be shipped by FedEx.

We require our artists and gallery partners to pack works according to specific best practices to minimize the chances of damages in transit. However, damages are always a possibility in shipping any object, so we strongly recommend you insure artworks whenever they are being shipped.

Please note that the option to choose local pickup is currently unavailable.

3.4. Crating

Artworks that are too large to ship by UPS or FedEx and/or artworks being shipped internationally by chosen Fine Art Shippers who may need to be packed in an art crate. The cost of the art crate will be included in the total cost of shipping, which will be quoted to you at checkout.

3.5. Damages in Transit & Shipping Insurance

Please note that Johnson\Wildman and its partners are not responsible for damages that happen in transit. Therefore, we encourage our artists and galleries to provide insurance through shippers like Fedx. The insurance offered at checkout on Johnson\Wildman is secured via Fedx. All insurance coverage is subject to the full terms and conditions of the policy of Fedx.

To make the process simple for you, we may offer several shipping options at checkout – some of which include the purchase of insurance on your artwork while it’s in transit to its destination.

3.6. Tracking your order

If you choose to have your artwork shipped by FedEx, you will receive a tracking number as soon as it’s available. The tracking number will also be available on the Orders page of your Account.

If you choose to have your artwork shipped by another shipping carrier or Fine Art Shipper, there are no standard tracking numbers, but we will update you when your work has been shipped and when it has been delivered. These updates will also be available on the Orders page of your Account. In addition, you should also expect to hear from the art shipper directly either by phone or email, so they can schedule a specific delivery date.

3.7. Changing the delivery address for an order

If you need to change the delivery address for an order, please cancel your order and place it again using the correct address, so updated shipping costs based on the new location can be charged to you. Unfortunately, we cannot guarantee the artwork will still be available when you place your order with the corrected address, so we advise you do so immediately after canceling the initial order.

3.8. Taxes and duties

For orders shipping within the United States, we charge applicable state sales taxes at checkout.

For orders shipping internationally, orders are Delivered Duties Unpaid (DDU). We do not charge you for import duties and applicable taxes; instead, your shipping carrier will forward the invoice for those charges to you separately. Duties and taxes cannot be recovered if a work is returned to Johnson\Wildman.

4. FRAMING

4.1. Do works on Johnson\Wildman come framed?

Some works on Johnson\Wildman come framed, while others do not. If a work is sold framed, we will show the frame in the images of the artwork, and we will specify it is framed in the artwork details or indicated it is an image created to indicate framing or positioned in a room

If you create an account on Johnson\Wildman or purchase a work of art on Johnson\Wildman, you are automatically enrolled in Johnson\Wildman’s loyalty program. One of the benefits––for members of any level of the program––is an exclusive promotion when you purchase a frame from JW DESIGN. JW Design frames are handbuilt by Jim Wildman. www.jwildman.com

5. Johnson\Wildman
AND THE ENVIRONMENT

5.1. Carbon offsetting

Johnson\Wildman works to reduce the environmental impact of shipping. Johnson\Wildman is proud to purchase carbon credits in an effort to offset the carbon emitted into the atmosphere when shipping artworks to our customers.

6. PAYMENTS

6.1. Payment methods

Johnson\Wildman accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover,) and Paypal. Additional payment options will become available. Please sign up for our newsletter to receive updates.

6.2. Accepted Currencies

Johnson\Wildman currently only accepts payments in USD ($).

6.3. Site credit is not offered at this time.