What is Student Support? 

Student support refers to a range of services and resources provided by educational institutions to help students achieve their academic and personal goals. These services may include academic advising, tutoring, mentoring, counseling, career guidance, financial aid, and access to health services. 

Student support aims to provide students with the tools and resources they need to succeed in their studies and help them overcome any barriers to their academic and career progress. Effective student support programs can help improve student retention and graduation rates, promote academic success, and enhance student well-being and overall experience. 

This module provides a high-level overview of student support services in research universities. This module builds a foundational understanding of the essential characteristics of support services, key stakeholders, types of services, the role of support outside the classroom, and the importance of career support on student success. 

Learning Outcomes

By the end of this module, participants will be able to:

• Identify and apply principles and practices to effectively administer student support services.

• Demonstrate proficiency in managing student support services that are inclusive, scalable, and aligned with institutional mission and values. 

• Evaluate supportive campus cultures in higher education and assess its potential for enhancing student outcomes. 

• Analyze career support services in higher education and formulate strategies for integrating career support tools into research activities to improve professional outcomes.