Topic's title
Topic's title
If you are pursuing the certificate, please complete this examination. You must earn 80% on each module examination to count toward the certificate.
Please take time to review the feedback for any questions that you answer incorrectly.
Effective student support programs:
A. focus solely on professional development of students to increase job placement and success after graduation
B. help recruit prospective students for the upcoming academic year and enhance student success
C. help improve student retention and graduation rates, promote academic success, and enhance student well-being and overall experience
D. focus solely on professional development of faculty and staff to increase student success and overall experience
2. True or False: Higher education professionals and student support faculty must be student-centered and acknowledge students as partners and responsible stakeholders in their education.
A. True
B. False
3. Student support service missions and values should be aligned with:
A. students' cultures and perceptions
B. faculty cultures and perceptions
C. historical contexts of institution's country
D. the overall mission and values of the institution
4. Having a ________ is critical for the student support profession so its functions and services has a lens through which student affairs professionals can understand and interpret the needs and behaviors of their students and the higher education institution.
A. Contextual base
B. Theoretical base
C. Psychological base
D. Student base
5. Which statement is true about about the role of institution size on student support services and functions.
A. Small universities are typically flatter and professionals interact extensively with students, individually and in groups whereas large universities consists of being a member of the president’s cabinet which gives the SSAO access to the institution’s top leaders.
B. Small universities are typically complex and professionals interact minimally with students whereas large universities consist of being a member of the president's cabinet, giving professionals more access to interact with students.
C. Large universities are typically flatter and professionals interact extensively with students, individually and in groups whereas small universities consists of being a member of the president's cabinet which gives the SSAO access to the institution's top leaders.
D. Small and large universities are typically complex and professionals interact extensively with faculty and other stakeholders to ensure effective services are delivered.
6. Which one below is NOT a type of service?
A. academic-related services
B. career services
C. counseling services
D. services for underrepresented groups
7. What are the four levels of activity?
A. Primary Prevention, Early Prevention, Strategy, Prevention
B. Primary Prevention, Early Prevention, Intervention, Prevention
C. Primary, Secondary, Tertiary, Quaternary
D. Primary Prevention, Secondary Prevention, Intervention, Prevention
8. Recognizing the power of spaces and structures is one of the implications for Student Support Professionals to create a great Campus Culture.
A. True
B. False
9. Order the stages in the Assessment Cycle
Start with the Mission and Goals
Gather Evidence: Articulate Assessment Methods
Develop a Purpose and Goals for the Assessment
Interpret Evidence and Implement Change
Begin Again
A. 1-2-3-4-5
B. 1-2-4-3-5
C. 1-3-2-4-5
D. 1-4-5-3-2
10. Retention, recruitment, and employment are three benefits that encompass career service’s importance and values.
A. True
B. False
11. Career services have been evolving since the early 1900s. Why should higher educational professionals care how career services evolve?
A. Career services need to adopt to economic conditions, trends and demands of the labor market.
B. Those who understand conditions and trends help institutions transition.
C. Understanding the evolution of career services helps create customized connection models.
D. All of the above
12. Which statement is true about centralized career services?
A. Centralized career services entails are not the most common in smaller or specialized institutions.
B. Centralized career services will house all career service resources and professionals from all colleges and departments within the university.
C. Centralized career service structure entails universities' career offices within individual college departments.
D. A significant disadvantage to a central office is consolidated staff and budget, which leads to optimal integration of services and less overlap.
13. There are many benefits to student that use career service resources. However, for students beginning their undergraduate degree, which resource is a priority?
A. Job search preparation
B. Resume building
C. Career exploration
D. Networking