Introducing a simulation lab to onboarding employees would help improve the quality and delivery of care and help build trust between staff and patients. The goal of the simulation lab is to build the employee’s competence and confidence in delivering care while striving for consistency with performance expectations. Some scenario-based training in a controlled environment would help employees improve on essential skills like critical thinking, professionalism in patient and family interactions, positive reinforcements, bedside manners, safe use of ambulatory equipment, redirecting techniques for altered mental status patients, practicing infection control, hygiene assistance, and other core clinical tasks. Practicing in scenario-based training would also help nursing assistants understand the patient’s perspective and help build empathy and respect for patients when treating them. Overall, providing a simulation lab will ensure nursing assistants are clinically competent and have an increased level of professionalism from the start of their employment.

Based on our research, Donestys Loving Touch would benefit from monthly team bonding and appreciation meetings for burnout. Studies show that supportive relationships among healthcare workers and caregivers, and patients significantly impact job satisfaction and quality of care (Manda & Johnston, 2020). Regular meetings that include team-building activities and recognition of employee contributions can help foster a sense of belonging and emotional support, essential in high-stress caregiving environments. Mitchell (2019) emphasized the importance of emotional intelligence and a caring disposition in healthcare roles—qualities that can be nurtured through positive social interaction and organizational support. Creating structured time each month to reconnect, reflect, and show appreciation can reinforce a compassionate workplace culture, boost employee morale, and improve staff retention. These meetings would also provide management with a consistent platform to check in on staff wellbeing, address concerns proactively, and celebrate successes, ultimately promoting a healthier, more cohesive caregiving environment.