GOOGLE FORMS
GOOGLE FORMS
Embedded Files
INTERNAL
INTERNAL
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CHANGE REQUEST
CHANGE REQUEST
(TECH REQUEST)
(TECH REQUEST)
for submission of requirements tech-related for System Improvement, etc.
Change Request submission will be reviewed by Product Engineering Team. Should there be any further clarifications, we will reach out to requestor
REPORT ISSUES
REPORT ISSUES
REQUISITIONS (Consist of 8 types of requisition)
REQUISITIONS (Consist of 8 types of requisition)
1. Standard Report | 2. Non-Standard Reports | 3. Customizations | 4. Update Gateway Billing Info | >> Developed by Product Department (Product Engineering)
1. Standard Report | 2. Non-Standard Reports | 3. Customizations | 4. Update Gateway Billing Info | >> Developed by Product Department (Product Engineering)
5. Integration [WIP] | 6. Jasper Access Termination | 7. Create @ Group Emails | >> handled by Product Department (Product Engineering)
5. Integration [WIP] | 6. Jasper Access Termination | 7. Create @ Group Emails | >> handled by Product Department (Product Engineering)
8. Purchase Requisition >> requisition submission to Finance
8. Purchase Requisition >> requisition submission to Finance
THIS FORM IS OBSOLETE YOU MAY RAISE YOUR REQUEST HERE: PE SUPPORT PORTAL
1.to Schedule Standard Reports
Request to schedule a report
Request to make changes to an existing schedule (which can also including cancelling)
Change (Add/Remove) recipients
Change frequency to email
Change data range of report
ALL requests are ticketed and will be handled by Product
THIS FORM IS OBSOLETE YOU MAY RAISE YOUR REQUEST HERE: PE SUPPORT PORTAL
2.to Non-Standard Reports
DATA NEEDED BUT DO NOT HAVE EXISTING REPORT and/or NOT TO BE SCHEDULED
The type of report generated and where it becomes accessible is determined per request based on how it will be used, what frequency and range of data
ALL requests are ticketed and will be handled by Product
THIS FORM IS OBSOLETE YOU MAY RAISE YOUR REQUEST HERE: PE SUPPORT PORTAL
3.for Customizations
Making changes to an existing template
Courier Note
Delivery Note / Invoice
Setting up mechanics for inserting GWPs
For more info on customizations for Delivery Note, refer here.
For more info on setting up insertion of SKUs, generally called GWP, refer here.
ALL requests are ticketed and will be handled by Product
4.Update Gateway Billing Fees
SSL Commission
Platform Fees
Shipping Fee charge to client for specific campaign period
New Accounts setup update
6.to create or terminate Jasper access
7.Create Aliases for Group Emails
applicable for brand emails, to create multiple brands for same client
8.for Payment Term
Form request to update/add payment term Client for billing invoice8.for FPN Client
Form request to update FPN client info9. for Purchase Requisition
offline form, need to download and fill up hardcopy
<-- Refer Purchase Requisition process here
DATA SUBMISSIONS
DATA SUBMISSIONS
Mass Upload Data to System
Gateway-related dataMass add/edit Native SKU
Mass change Client SKU
Mass add Sale Price
RRP, Cost, Brand Info can mass upload via Command Centre
Mass Upload Return Data to System
By Returns teamFile to contain:
Origin
Storage Client No.
Document No. (Origin Order No.)
SKU
Qty
Update Client Info
Special T&Cs that cannot be configured in client/billing matrixUpdate by sales
Generally pre-filled by CRT
Record new supplier contact and payment info
Assessment on price & quality
FINANCE-RELATED: SUSPEND/TERMINATE ACCOUNT and CLAIM (Gateway)
FINANCE-RELATED: SUSPEND/TERMINATE ACCOUNT and CLAIM (Gateway)
to Suspend / Unsuspend Client Account
submission by Financeto Terminate (Close) Client Account
submission by Financeto Claim for gateway customers
submission by Gateway CSmake refunds to customers
Claims Invoiced to Gateway Clients
submission by KAMsTrade Discounts
Marketing
Others
COMPLIANCE
COMPLIANCE
to Request Approval for Document Change
submission to HOD/GMForm Document No. SSL-F-QHSEMR-18If you encounter any issues, or want to provide suggestions, kindly contact bi@istoreisend.com or via slack #productbi-discussion
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