WELCOME TO PRODUCT ENGINEERING SUPPORT
WELCOME TO PRODUCT ENGINEERING SUPPORT
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PLEASE CLICK [HERE] FOR SUPPORT SUBMISSIONS
******Please read the following and understand clearly prior submissions*******
******Please read the following and understand clearly prior submissions*******
IT-INCIDENT - SYSTEM RELEATED ISSUES
[System is referred to ODIN, Command Center, WMS , Mobile App (for Warehouse Operators only]
> System issues is related to iStoreiSend software failure where it produce an incorrect or unexpected result, or to behave in unintended ways
This IT INCIDENT submission is NOT applicable for:
Reports Request ( Customization or scheduling a report)
Courier Note/AWB Customization Request
Delivery Note/Picking List/ Customer Invoice Customization Request
Create or Reset system password on Jasper
If you need to reset password on ODIN, Command Center or WMS, please refer to your supervisor or HOD to reset password
Any tickets submitted that are not related to system issues, will automatically be rejected and closed
REPORT ISSUES
Reports are from Jasper, WMS, Manual (Ad-Hoc Report),
> Issues such as didn't receive reports as scheduled, unable to print reports, incorrect data projected and other data related matters
NOTE: THIS IS NOT FOR ANY REPORT CUSTOMISATION REQUEST!
CHANGE REQUEST
System is referred to ODIN, Command Center, WMS , Mobile App (for Warehouse Operators only
>A CHANGE REQUEST is raised when you believe that a change in system is needed, to meet business or operational objective.
>The enhancement or a change will solve a specific issues
> New integrations . (integration is just facilitating interaction between two machines or systems). Applied for platforms , courier providers, ERP
Change Request is used to record and document the request by providing the descriptions, benefits, cost, and the change impact.
Upon submission of change request, does not constitute that the request is approved. (Please refer below information for change request process)
Due to resources constrain and project prioritization and urgency, each request will go through an assessment and to be approved by Product Engineering Change Management Board (CMB) before project kickstart
This Change Request is NOT applicable for the following request
Reports ( Customization or scheduling a report)
Courier Note/AWB Customization
Delivery Note/Picking List/ Customer Invoice Customization
Create or Reset system password
Change Request Process
Change Request Process
Submission
Reviewing and analyzing feasibility and complexity ( Product Management team will call for meeting, if information is not clear)
Discussion with tech lead
CMB approval
Scoping of man-days and timeline (project start date)
Share timeline and estimate project start date with requestor/stakeholder
SERVICE REQUEST
Types of service request:
Campaign period tech resources support (Out of normal operating hours support) - Please request at least 2 weeks in advance
New Warehouse Server Set-up - Please allow 1 week for the setup process to complete
Migration support - warehouse data migration related - Please request at least 2 weeks in advance
Database related (Specific for Product Engineering team use only)
OTHER REQUEST
PLEASE SUBMIT TICKET REQUEST THROUGH
Other (General Enquiries)
Types of Request:
Reports (standard or customization of reports)
Schedule reports to run and export the results at the times and intervals that you choose
AWB/Consignment Notes customization (to be printed during staging process at warehouse)
Delivery Notes or Customer Invoice customization (to ber printed during packing process at warehouse)
Create or Reset or Terminate to JasperSoft (Reporting tools) access
There are many more other types of request. More details, please click [HERE]
Platform Or Last Mile Set-up
Other [General Enquiries]
Tech or system related enquiries
NEW RELEASE CLICK [HERE]
Slides related to recent release( pertaining to system changes or enhancements)
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