Ticketed ESCALATION (for internal users) includes tech-related issues
Ticketed ESCALATION (for internal users) includes tech-related issues
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CHANGE REQUEST
CHANGE REQUEST
(TECH REQUEST)
(TECH REQUEST)
for submission of requirements tech-related for System Improvement, etc.
Change Request submission will be reviewed by Product Engineering Team. Should there be any further clarifications, we will reach out to requestor
Alternative escalation method is
Alternative escalation method is
SEND EMAIL to:
SEND EMAIL to:
servicedesk@istoreisend.com
(recipient is IT Support)
Ticket Main Category:
[IT] Incident
[IT] Service Request
product_support@istoreisend.com
(recipient is Product/Data)
Ticket Main Category:
[Product] Incident
[Product] Change Request
gateway_ops@istoreisend.com / customersupport@istoreisend.com
(recipient is Gateway Ops)
Ticket Main Category:
Gateway / New Initiatives
customerservice@istoreisend.com / crt.sg@istoreisend.com
(recipient is Customer Service)
Upon submission, you will get an email with the Ticket ID as record & acknowledgement of your submission.
Make sure to update the relevant fields to enable effective resolution.
Escalate a Ticket related to IT / Product / Data issue (To prioritize --> flag for attention)
Escalate a Ticket related to IT / Product / Data issue (To prioritize --> flag for attention)
Google Chat/Space - Support Escalation
Slack channel #tech-discussion will be available up to 14 July 2022 only. Please do not use anymore.
FRESHDESK - TICKET CREATION.pdfTECH SUPPORT ON 12.12 CAMPAIGN
TECH SUPPORT ON 12.12 CAMPAIGN
Please ensure to submit a ticket via Freshdesk and for urgent tickets, please escalate to Slack by quoting the ticket number.
(DO NOT send escalation via direct email)
For more information, contact us:
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