APPLICANT PORTAL ACCESS REQUIREMENTS
The Hillsboro Housing Authority (HHA) Applicant Portal is a restricted Google Site available only to invited applicants.
What You Need to Access the Portal
To access the Applicant Portal, you must have:
An active email address that matches the email address listed on your housing application;
An Applicant Portal invitation from Hillsboro Housing Authority (emailed to the email address on your application);
A Google Account connected to that same email address; and
Your HHA Application Number.
You do not need a Gmail address. Yahoo, Outlook, Hotmail, workplace, school, and other email addresses may be connected to a free Google Account.
Creating a Google Account with your existing email address:
Does not create a new Gmail address;
Does not change your email address;
Does not change where you receive email; and
Does not give HHA access to your email or Google Account password.
Important Email Requirement
You must use the same email address listed on your housing application.
Do not create or use a different email address to access the portal. HHA grants access only to the email address associated with your application.
If your email address has changed, contact HHA before attempting to access the Applicant Portal.
If You Already Have a Google Account
Your email address may already be connected to a Google Account if you have previously used it to sign in to Google Drive, YouTube, Google Photos, or another Google service.
To access the Applicant Portal:
Open the Applicant Portal invitation sent by HHA.
Select the portal link in the invitation.
Sign in using the same email address listed on your housing application.
Enter your Google Account password.
How to Create a Google Account Using Your Existing Email Address
If your email address is not connected to a Google Account:
Go to Create a Google Account.
Select Create account.
Select For my personal use.
Enter the requested basic information.
Select Use your existing email or Use my current email address instead.
Enter the same email address listed on your housing application.
Select Next.
Google will send a verification code to your existing email address.
Enter the verification code.
Create a Google Account password and complete the remaining instructions.
Return to the Applicant Portal invitation sent by HHA.
Open the portal link and sign in using your existing email address and the Google Account password you created.
For additional assistance, see Google’s official instructions for creating a Google Account with an existing email address.
If You Cannot Use the Applicant Portal
Use of the Applicant Portal is optional. You will not lose your place on the waiting list or be treated differently because you do not have an email address, Google Account, internet access, computer, smartphone, or other device.
If you cannot access or use the Applicant Portal, contact the Executive Director. After your identity is verified, HHA can provide the application-status information available through the portal by another appropriate method, such as telephone, mail, email, or an in-person appointment.
Disability Access and Reasonable Accommodations
Hillsboro Housing Authority is committed to providing applicants with disabilities an equal opportunity to access application information and participate in HHA programs and services.
If a disability prevents you from creating a Google Account, accessing the Applicant Portal, reading or understanding the information displayed, or communicating with HHA, you may request a reasonable accommodation. You may also request information in an accessible or alternative format or ask for another effective method of communication.
Examples may include:
Receiving information by telephone or mail;
Receiving information in large print or another accessible format;
Obtaining assistance understanding or completing portal-related steps;
Communicating through an authorized representative; or
Using another effective method appropriate to your disability-related need.
You are not required to disclose detailed medical information when making an initial request. HHA may request only the information reasonably necessary to evaluate a disability-related accommodation when the disability or need is not apparent.
Requesting an accommodation will not negatively affect your application, waiting-list position, eligibility, or access to HHA programs and services.
To request assistance or a reasonable accommodation, contact the Executive Director at executivedirector@hillsborokshousing.org.
HHA may verify an applicant’s identity before releasing private application information.