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Module 2: Responsibilities of a Cardholder
Module 2: Responsibilities of a Cardholder
In this module, participants will gain a deeper understanding about the roles and responsibilities of a P-Card cardholder.
IMPORTANT NOTE: In late 2021, the statewide pCard service provider transitioned from First Hawaiian Bank (FHB) to Bank of America (BofA), which resulted in a change in cardholder management systems from FHB's CentreSuite to the BofA "Works" system.
The procurement policies and cardholder responsibilities covered in the original modules remain unchanged. However, the FHB CentreSuite system-related portions and references are now outdated. Modules with relevant portions are noted or have been replaced with links to updated information
Please visit the NEW pCard website for:
BofA Works system guidance and new MANDATORY monthly reconciliation and sign-off processes
New cardholder requests and current MANDATORY requirements
Existing cardholder changes (cancel, revoke, or update account information, e.g., status or proxy)
The original pCard Module 2 is no longer available due to the extensive amount of references to outdated pCard processes.
Visit the NEW pCard website for current information:
Steps to obtain a pCard - see "New Cardholder and Proxies, Getting Started"
See "pCard Manual" for:
Responsibilities of a cardholder
Components of the Cardholder Agreement
Consequences of non compliance with the Cardholder Agreement
Situations which require cancellation of a pCard
How to deal with fraudulent activity
Report abuse