Privacy Policy

Effective Date: January 01, 2026

Heart at Home Care Services LLC respects your privacy and is committed to protecting your personal information.

Information We May Collect

We may collect:

• Name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact information

• Insurance or payer information

• Service requests

• Health-related information voluntarily provided

• Device/browser information submitted through website analytics

How Information Is Used

Information may be used to:

• Respond to inquiries

• Coordinate services

• Verify eligibility

• Schedule assessments or visits

• Provide healthcare-related services

• Improve customer service and website performance

• Meet legal and regulatory obligations

HIPAA & Protected Health Information

When applicable, protected health information (“PHI”) is handled in accordance with HIPAA privacy and security requirements.

Submission of information through general website forms or unsecured email may not constitute a secure method of transmitting PHI.

Information Sharing

We do not sell personal information.

Information may be disclosed:

• To healthcare providers involved in care coordination;

• To insurers, Medicaid programs, or authorized payers;

• To vendors performing business operations under confidentiality obligations;

• When required by law;

• During emergencies involving health or safety.

Cookies & Analytics

This website may utilize cookies or analytics services to improve user experience and website functionality.

Users may disable cookies through browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

This website is not intended for children under 13 years of age without parental or guardian involvement.

Changes to Policy

This Privacy Policy may be updated periodically without prior notice. Updates will be posted on this page with revised effective dates.

Contact Information

Heart at Home Care Services LLC
1801-D West Evans Street Suite D-100
Florence, SC 29501
Phone: (Insert Number)
Email: grievances@heartathome-cares.com