Confidentiality & Privacy

At Heart at Home Care Services LLC, we are committed to protecting the privacy, dignity, confidentiality, and security of every client, family member, and visitor we serve.

All personal information, health information, service records, communications, and documentation are maintained in accordance with applicable federal and South Carolina laws and regulations, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.

Our employees, caregivers, nurses, contractors, volunteers, and administrative personnel are required to maintain strict confidentiality regarding all client information obtained in the course of employment or service delivery.

Client information may only be accessed, used, or disclosed:

• For treatment, care coordination, scheduling, billing, healthcare operations, or service delivery purposes;

• With proper client or legal representative authorization;

• As required by applicable law, regulation, subpoena, court order, or governmental authority;

• For mandatory reporting obligations including suspected abuse, neglect, or exploitation;

• During emergencies involving client health or safety.

We maintain reasonable administrative, technical, and physical safeguards designed to protect confidential information from unauthorized access, disclosure, misuse, or alteration.

Electronic communications submitted through this website, including contact forms or email communications, may not be fully secure. Please do not submit highly sensitive medical information through website forms unless specifically instructed to do so by authorized agency personnel.

Questions regarding privacy or confidentiality practices may be directed to our office.