Troubleshooting
Embedded Files
Offline?
An online connection has to be ensured to provide regular updates (music and playlists).
If for any reason the device is not online, please follow the instructions below
step by step, until the problem is solved.
1. Make sure the media player is connected with the network cable
1. Make sure the media player is connected with the network cable
The network cable has to be plugged into one of the network sockets of the player and working (blinking lights)
no lights mean "dead cable", not connected to a network
2. Make sure the network cable is correctly connected to the network switch device
2. Make sure the network cable is correctly connected to the network switch device
EU: It is preferred that you use port 34 of the CISCO Switch
(otherwise a port in the range 25 -34) as shown in the pictureFrance: It is preferred that you use port 34 of the CISCO Switch
(otherwise a port in the range 33 -36) as shown in the picturePNA: any port (talk to your IT if you run into problems)
3. Check the right port forwarding on the router
3. Check the right port forwarding on the router
Please see the IT guide how to set up the router to ensure the media player can connect with our server
please inform you responsible IT expert
Page updated
Report abuse