Troubleshooting
Embedded Files
No Music?
If for any reason the music is not playing, please follow the instructions below
step by step, until the problem is solved:
1. Make sure the media player is turned on
1. Make sure the media player is turned on
The white indicator light on the front panel should be on
Try a re-start of the device
2. Make sure the sound system is turned on
2. Make sure the sound system is turned on
The amplifier should be turned on
check the indicator light on the amplifier
BOSE, Free Space
Cloud, MPA
3. Check the correct input source selected on the amplifier
3. Check the correct input source selected on the amplifier
the selected input channel or music source should correspond to the plugged input on the backside of the amplifier (AUX, Input A, Line 1, ...)
Try to select other channels/sources
BOSE, Free Space
Cloud, MPA
4. Make sure the volume on the amplifier is at an audible level
4. Make sure the volume on the amplifier is at an audible level
it often happens that somebody turned down the volume and
forgot to set it backif you mark the ideal position of the volume,
you can make sure it's not too loud or silent
5. Make sure the media player is correctly connected to the sound system
5. Make sure the media player is correctly connected to the sound system
it happens that the audio plug at the music player is pulled out
make sure the audio cable is plugged in the headphone port
see Installation guide for details
6. For testing: plug a standard headphone into the headphone port of the music player
6. For testing: plug a standard headphone into the headphone port of the music player
Music is playing > the problem lies with the music system (Amplifier), please check Points 2, 3, 4 again
you can't hear music with the headphones? > the music player has a problem, please let us know immediately
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